Outreach & Engagement Supervisor

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 10%

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Colla Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏥 Healthcare

☁️ SaaS

💰 Seed on 2025-06

Consulting • Healthcare • SaaS

Colla Health is a provider of cancer-specific mental health programs that partners with oncology clinics and community practices to deliver integrated emotional support and psychiatric care. Their services are EMR-native and designed to be an extension of the clinical care team, offering revenue-generating, fully reimbursable mental health services with rapid access (within 48 hours) and broad insurance coverage. Colla focuses on whole-person psychosocial care for cancer patients to improve treatment outcomes and patient satisfaction.

📋 Description

• Hire, train, and supervise Outreach and Engagement Specialists, providing ongoing performance feedback, call reviews, and coaching • Support Specialists with complex or sensitive patient conversations and handle escalated calls • Foster a collaborative, accountable team culture, and oversee onboarding and professional development of new hires • Maintain a limited, active outreach volume to model best practices in patient conversations and documentation standards • Own daily outreach operations, including prioritization, outreach cadence, voicemail triage, and timely follow-up • Drive enrollment and engagement performance against company KPIs using performance data to make informed operational decisions • Implement and manage day-to-day use of CRM, telephony platform, and EHR access, including user access, workflow setup, and team training • Audit calls and documentation to ensure quality, accurate patient outreach records, eligibility verification, and billing requirements • Ensure compliance with organizational policies, HIPAA, TCPA, and consent requirements • Liaise between Outreach & Engagement, Clinical Services, Partner Success, and partner oncology clinics to support care coordination • Codify outreach playbooks and best practices, and lead continuous improvement and special projects • Provide input on staffing and resource allocation, and participate in data collection and program evaluation to demonstrate program impact

🎯 Requirements

• Bachelor’s degree in healthcare administration, business, social science, or a related field, or equivalent experience • 2–5 years of experience in patient outreach, patient access, enrollment, care coordination, or healthcare business development • 1+ year of experience supervising, leading, or training a team • Demonstrated track record of meeting outcome-based KPIs such as enrollment, conversion, or engagement goals • Strong communication skills, high emotional intelligence, and comfort guiding sensitive patient conversations • Working proficiency with CRM, telephony, and other operational systems (e.g., Salesforce, spreadsheets, EMRs), including configuring workflows and using data to manage team performance • Preferred: Experience in oncology, behavioral health, or chronic disease settings • Preferred: Familiarity with the Collaborative Care Model, eligibility verification, and healthcare compliance (e.g., HIPAA, TCPA) • Preferred: Experience working with underserved populations and a passion for expanding access to behavioral health services

🏖️ Benefits

• Medical, dental, vision benefits • Flexible PTO • 401(k) • Access to and mentorship from leading clinicians and experts in psycho-oncology and integrated behavioral health • Fully remote work