Enterprise Customer Success Manager

🔥 6 minutes ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 22%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Collectly

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

Collectly is a healthcare technology company that provides an AI-powered financial assistant designed to streamline the medical billing process for patients. The platform helps healthcare providers improve patient engagement by making it easier for them to understand and pay their medical bills, resulting in faster collections and better patient satisfaction. Collectly integrates with existing electronic health records and practice management systems, allowing healthcare organizations to enhance their billing processes without changing their current software solutions.

📋 Description

• Cultivate strong relationships with enterprise customers and develop tailored success plans to drive adoption, growth, and retention • Communicate product features and enhancements to customers • Conduct training sessions for new platform users • Collaborate with Product to align the roadmap with customer needs • Facilitate Quarterly Business Reviews with key stakeholders • Create case studies, secure referrals, and generate positive reviews • Serve as the primary contact for inquiries and escalations • Monitor usage and performance metrics to optimize customer experience • Identify expansion opportunities with Sales and support upsell and cross-sell initiatives • Advocate for customers internally and share feedback across teams • Provide strategic guidance based on industry trends and best practices • Represent Collectly at industry events and conferences • Onboard, assess, and create action plans for assigned enterprise accounts • Own QBRs, achieve 120%+ NRR, improve product adoption, close at least two expansion opportunities, and develop 1–2 customer case studies over two quarters

🎯 Requirements

• 5+ years experience in a customer success role at a B2B healthcare or healthtech SaaS company • Experience managing enterprise accounts ($500k-$1M+ ARR) with complex, multi-stakeholder relationships • Strong understanding of customer success principles and methodologies • Excellent communication and interpersonal skills • Demonstrated passion, drive, proactive communication, and commitment to innovation • Ability to manage multiple projects and priorities simultaneously • Analytical mindset with ability to interpret data and trends • Experience working cross-functionally with sales, product, and support teams • Proficiency in CRM software and other relevant tools • Located in the San Francisco Bay Area preferred • 3+ years working with or alongside Revenue Cycle Management (RCM) teams, billing departments, or healthcare finance stakeholders preferred • Experience in healthcare SaaS, health tech, or digital health companies preferred • Familiarity with RCM workflows, including claims processing, denial management, coding, reimbursement cycles, and prior authorization preferred • Understanding of key healthcare stakeholders, including CFOs, Revenue Cycle Directors, Billing Managers, and Practice Administrators preferred • Alignment with Collectly's GTM Values

🏖️ Benefits

• Unlimited PTO • Fully paid medical, dental, and vision insurance for you and your dependents • Stock options • 401(k) with a generous company match • Contributions toward student loans • Competitive compensation • Career growth opportunities