Pack Operations Manager

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $110k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Collectors

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📣 Marketing

🛍️ eCommerce

Consulting • Marketing • eCommerce

Collectors is a company dedicated to helping collectors pursue their passion for collecting valuable and iconic items. They specialize in authenticating and grading collectibles, including rare baseball cards, coins, and memorabilia. Collectors offers industry-leading authentication and grading services, connecting a community of enthusiasts to help them grow their collections. Their products feature famous collectibles such as Mickey Mantle's 1952 Topps Baseball card, the 1913 Liberty Head nickel, and a Limited Edition Solid 20-karat Gold 20th Anniversary Pikachu. Collectors provides a platform for collectors to connect with others and build the future of collecting.

📋 Description

• Own end-to-end execution of the pack launch calendar • Configure pack definitions, tiers, odds, and inventory allocations in internal tools • Coordinate with supply, product, and marketing ahead of each drop • Monitor live packs daily, including inventory levels, sell-through, out-of-stock alerts, and high-value pulls • Partner with the Supply team to rebalance inventory or adjust packs • Coordinate with Vault Operations and fulfillment teams on inbound inventory, prize and promotion redemptions, and customer shipments • Develop and maintain SOPs, QA checklists, and controls for pack setup, inventory quality, and launch readiness • Serve as the escalation point for pack-related issues with Customer Service, Fraud/Risk, and Accounting • Define operational requirements and readiness plans for new categories and partner launches • Identify opportunities to streamline and automate pack operations with product and engineering

🎯 Requirements

• 4+ years of experience in operations, e-commerce or marketplace operations, merchandising, or supply chain, preferably in consumer technology or collectibles • Proven ability to manage multiple concurrent launches with tight timelines and high attention to detail • Strong spreadsheet skills • Comfortable working in internal admin tools and dashboards such as Lightdash and Looker • Utilizing AI to improve efficiency in day-to-day tasks • Experience with SQL is a plus • Process-oriented problem solver who builds repeatable systems and thrives in dynamic, fast-paced environments • Excellent written and verbal communication skills • Able to align cross-functional partners and escalate clearly • Experience and knowledge of the card hobby or collectibles is a plus • Bachelor's degree preferred • Ability to work legally in the United States, validated through e-Verify

🏖️ Benefits

• Medical, Dental, and Vision insurance • Fertility assistance • Commuter assistance • Educational assistance • Competitive 401(k) matching plan • Flexible time-off • Ten company paid holidays • Discounts on select grading services for approved submissions • Flexible schedules with varying shifts • Celebrations, holiday events, and team building activities

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