Director, Community Management

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $130k / year

⏰ Full Time

🔴 Lead

👫 Community Manager

👻 Ghost score 0%

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Own on-demand support and resources for College Board user communities • Sustain and expand AP’s on-demand coordinator experience • Manage the AP Coordinator peer ambassador program, digital content channels, and community platform • Design and scale a community engagement model beyond AP to other College Board assessment types • Direct staffing, training, and budget strategy for the New AP Coordinator Outreach Program • Manage the AP Coordinator Champions program, including candidate identification, validation, recruiting, onboarding, training, engagement, contracts, and expenses • Shape AP Coordinator Community strategy, including content, resources, escalations, and engagement • Own the AP Coordinator Experience YouTube channel and use analytics to guide content and growth • Own Coordinated Podcast production and platform strategy, including content, recording, sound engineering, delivery, hosting, and analytics • Own portfolio-level communication strategy across 15+ cross-program promotion channels • Manage the strategy and lifecycle of annual coordinator resources • Build the operating model, staffing approach, and playbook to scale the community function • Design segment-tailored engagement from high-touch to self-serve support • Partner with operational, learning and development, and program teams to translate coordinator feedback and experiments into strategy and priorities

🎯 Requirements

• 5–7 years managing community, content campaigns, or digital engagement programs, or an equivalent combination of education and experience • Direct experience with volunteer, ambassador, or peer-community programs • Experience owning digital content channels end to end, including production, analytics, sound engineering, and channel strategy • Track record of designing and scaling communication programs across multiple channels and audiences • Experience translating user or customer feedback into concrete changes to strategy, content, or programming • Ability to influence and align stakeholders without direct authority • Comfort operating in ambiguity and building scalable, multi-program models • Strong project management skills, including managing budgets, contracts, and vendor or volunteer relationships • Ability to travel 5–10 times per year to College Board offices or on behalf of College Board business • Experience supporting high-stakes assessment or test delivery operations (preferred) • Customer service or customer experience background (preferred) • Passion for expanding educational and career opportunities and mission-driven work • Curiosity and enthusiasm for emerging technologies, with willingness to experiment with and adopt AI-driven solutions • Clear and concise written and verbal communication skills • Learner’s mindset and commitment to growth • Drive for impact and excellence, including data-informed decision-making • Collaborative and empathetic approach • Authorization to work in the United States

🏖️ Benefits

• Fully remote or hybrid work option for candidates living near College Board offices • Comprehensive compensation and benefits package • Fair and competitive compensation • Location-adjusted salaries • Supportive team and meaningful career • Transparent compensation and benefits discussions • Opportunity to work with emerging technologies and AI-driven solutions • Professional growth through iterative learning, feedback, and user input