Director, Technical Readiness

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🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $80k - $140k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

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The College Board

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1900

📚 Education

🤝 Non-profit

Education • Non-profit

The College Board is a mission-driven, not-for-profit organization dedicated to promoting excellence and equity in education. It connects students to college success and opportunity by supporting them in building essential skills for higher education and removing barriers to access. The College Board operates with a focus on respect, diversity, inclusion, and collaboration, with a diverse and dedicated team of professionals. Based in several locations across the United States, they strive to modernize operations and increase their digital footprint, supporting students and families nationwide.

📋 Description

• Own translation of technical and platform changes into clear requirements and guidance for test administration coordinators, technology monitors, school technology staff, and internal technical support teams • Maintain current technical readiness requirements for Bluebook and coordinator tools • Partner with product and technology teams to identify operational and user impacts of upcoming changes • Document technical requirements and readiness procedures for new platform pilots • Develop technical content for readiness communications and resources • Support network engineer resources for large and commercial venue network risk analysis • Define network and device readiness standards for school-owned and College Board loaner devices • Design readiness checks, diagnostic guidance, and troubleshooting resources • Serve as escalation point for complex network and device readiness issues • Analyze technical incident trends, identify root causes, and recommend preventive changes • Coordinate with supply chain partners on loaner device requirements and readiness • Partner with test day delivery teams on technical guidance, release impacts, and testing-window escalations • Equip community engagement and outreach partners with technical knowledge • Track and manage readiness work and requests in Jira and Salesforce • Document durable processes and guidance for cross-team knowledge sharing

🎯 Requirements

• 5–7 years of experience in technical readiness, IT operations, or technical program work translating technical requirements for non-technical audiences • Deep knowledge of network environments, including bandwidth, firewalls, content filtering, and allowlisting • Experience with managed device fleets across common operating systems • Experience managing technical change, including software releases or platform updates • Strong technical writing skills • Experience analyzing incident or support data to identify root causes and recommend preventive fixes • Experience partnering with product, engineering, and vendor teams on requirements and escalations • Proficiency with Jira and Salesforce • Bachelor's degree or equivalent combination of education and relevant experience • Ability to travel 4–6 times a year to College Board offices or on behalf of College Board business • Authorization to work in the United States • Clear and concise written and verbal communication skills • Curiosity and willingness to adopt emerging technologies and AI-driven solutions • Commitment to growth, learning, feedback, and continuous improvement • Collaborative and empathetic approach • Preferred: Experience in K-12, higher education, or enterprise IT environments • Technical certifications such as CompTIA Network+ are welcome but not required

🏖️ Benefits

• Option to be fully remote or hybrid for candidates living near College Board offices (Tuesday and Wednesday in office) • Occasional travel for business purposes • Comprehensive compensation and benefits package • Location-adjusted salary • Transparent compensation and benefits discussions throughout the hiring process

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