Premium Support Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $104k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Collibra

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

💰 Venture Round on 2022-01

Enterprise • Analytics • SaaS

Collibra is a leading provider of data intelligence solutions, recognized for its excellence in data governance, data cataloging, and data quality. The Collibra Data Intelligence Platform allows enterprises to manage and utilize data effectively by offering tools for data governance, data lineage, data privacy, and AI governance. With strong partnerships and a global presence, including offices in the USA and Belgium, Collibra supports various industries such as financial services, healthcare, retail, and more. Its platform is highly regarded for its robust integration capabilities, API offerings, and comprehensive approach to data risk management and compliance.

📋 Description

• Acting as the primary technical contact for named accounts that subscribe to Premium Customer Support, serving as the customer’s trusted technical advisor and advocate back into Collibra • Owning Support Tickets for a small number of assigned customers by managing the communication and action plans toward effective and timely resolution of technical issues • Delivering proactive guidance and best practice to mitigate potential issues and equip the customer with the knowledge to address specific needs and priorities • Collaborating with Customer Success Managers and other account team members for assigned accounts to maintain a thorough understanding of the Customer's Technical Environment and product plans • Engaging and supporting the greater Premium Support organization and engineering team to assist with issues and provide technical guidance to ensure the customers’ overall success with Collibra products

🎯 Requirements

• 5+ years in a technical customer facing role, ideally supporting Enterprise Class customers in an SaaS environment • Experience in Technical Account Management, Support or similar type of Premium or Signature Service organization dealing with Enterprise Software Application Support • Experience troubleshooting web-based applications • Experience with Java, REST API and SSO and a working knowledge of kubernetes, with VM, SQL, SSL, SSO, and LDAP a plus • Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges, drive measurable outcomes, or streamline workflows. • Experience and a strong interest in developing deep customer relationships while facilitating discussions about enterprise IT architecture • A bachelor's degree or equivalent work experience

🏖️ Benefits

• Competitive total rewards package • Bonus potential • Equity for eligible roles • Flex Fund monthly stipend • Pension/401k plans • Health coverage • Time off