Customer Support Agent I

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

💵 $17 - $22 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Color

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Color is a healthcare company that operates a Virtual Cancer Clinic delivering oncologist-led clinical care across the entire cancer journey—from prevention, screening, and diagnosis through active treatment and survivorship. Color combines virtual clinical services, at-home screening and testing, and AI tools to expand oncology expertise, speed decision-making, and improve access and outcomes at scale. It partners with employers, health plans, unions, consultants, and public-sector organizations to provide clinically managed cancer care, Expert Medical Opinion, and care coordination focused on earlier detection, faster follow-up, and cost reduction; the company is ASCO-certified and emphasizes measurable clinical and cost outcomes.

📋 Description

• Respond to patient inquiries via phone, email, and SMS • Resolve routine patient questions and issues involving account access, appointment scheduling, test kits, eligibility, and general service inquiries • Conduct outbound patient outreach, including appointment reminders, follow-ups, and requests for additional information • Follow established standard operating procedures to provide accurate, consistent, and efficient support • Document patient interactions and resolutions in customer support systems • Escalate complex, clinical, or urgent concerns to the appropriate team • Meet performance expectations for productivity, response times, quality, and patient satisfaction • Maintain patient confidentiality and follow privacy and security policies, including HIPAA • Collaborate with teammates and share feedback to improve the patient experience and team processes • Help patients navigate their healthcare experience as a first point of contact

🎯 Requirements

• High school diploma or equivalent • Genuine desire to help people, with a compassionate, patient-first mindset • Strong written and verbal communication skills • Excellent attention to detail • Ability to accurately follow instructions, procedures, and established workflows • Strong organizational skills and reliability • Ability to manage multiple tasks efficiently • Basic problem-solving skills • Comfort using computers and learning new software and technology • Positive, adaptable attitude and willingness to learn, receive feedback, and work collaboratively • Previous customer service experience is nice to have • Experience in healthcare or familiarity with healthcare terminology is nice to have • Experience using customer support or ticketing software such as Zendesk is nice to have • Spanish language proficiency is nice to have • Unrestricted right to work in the United States for any employer • No current or future company work authorization sponsorship requirement

🏖️ Benefits

• Comprehensive medical, dental, vision, life, and disability benefits • 401k match • Monthly phone and wifi stipend • Annual ergonomic stipend • Generous vacation policy • Paid holidays • Company-wide recharge days • Equal paid parental leave for birthing and non-birthing parents • Free cancer screening and prevention resources for employees and their adult dependents • Competitive pay • Remote work arrangement

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