Senior Director – International

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👔 Director

👻 Ghost score 24%

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Comfrt

WebsiteLinkedInAll Job Openings

51 - 200 employees

🍽️ Food & Beverage

🏥 Healthcare

✈️ Travel

Food & Beverage • Healthcare • Travel

Comfrt is a direct-to-consumer apparel brand and Shopify-based e-commerce retailer focused on comfort-first clothing. The company sells hoodies (including slightly weighted hoodies marketed for anxiety relief), loungewear, blankets, travel gear, kids and pet items, and accessories, and operates an ambassador program and mobile app. Its messaging emphasizes cozy, functional, lifestyle apparel and DTC online sales.

📋 Description

• Lead Comfrt's international operations strategy and execution across all non-US markets • Own international fulfillment, cross-border freight, duties, compliance, returns, and market expansion readiness • Define and manage SLAs, cost-to-serve targets, and service standards by market • Build and maintain scalable international operations playbooks • Drive readiness for new market launches, including 3PL selection, carrier negotiation, routing, tax/duty setup, and go-live planning • Manage international 3PL and freight partners and hold them accountable to SLAs, KPIs, and quality standards • Lead carrier selection, RFPs, rate negotiations, and performance reviews • Oversee cross-border freight lanes, middle-mile consolidation, and last-mile partner performance • Create contingency plans for peak, weather, and geopolitical disruptions • Own DDP versus DDU strategy, HS code accuracy, duty/tax compliance, duty calculation at checkout, regulatory adaptation, and landed-cost modeling • Collaborate with CX, Planning, Merchandising, Marketing, Tech, Finance, Legal, and Compliance • Represent international operations in strategic planning, promotional calendars, and cross-departmental projects • Analyze shipping cost, on-time delivery, cancellation, and returns metrics by market • Produce dashboards, actionable insights, structured reporting frameworks, and executive-level international operations reporting • Lead, coach, and develop the international operations team • Build succession planning, skills development, team structures, meeting cadences, and coverage plans across time zones

🎯 Requirements

• Minimum 7+ years of progressive experience in international ecommerce operations, global logistics, cross-border freight, or supply chain • Proven track record leading international 3PL, carrier, and freight partner relationships at scale • Deep understanding of cross-border duties, taxes (VAT/IOSS), customs, and DDP/DDU strategy • Experience launching new international markets end to end, including systems, carriers, compliance, and launch planning • Strong commercial acumen with experience owning landed cost, cost to serve, and margin levers • Advanced proficiency with Excel/Sheets • Comfort with BI tools including Looker, Tableau, and Power BI • Experience with OMS/WMS platforms • Experience working in a high-growth ecommerce or retail environment • Shopify experience a plus • Strong leadership, coaching, and team development skills with a track record of building high-performing global teams • Excellent written and verbal communication skills with the ability to influence across regions and time zones

🏖️ Benefits

• Generous paid time off • Company-covered health insurance • 5% 401k match • Discounts on all Comfrt products • Fully remote environment • Supportive, creative environment where ideas and growth are valued

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