Care Advocate, Bilingual Preferred

Job not on LinkedIn

🔥 23 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $27 - $41 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💬 Bilingual

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Community Health Plan of Washington

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1992

🏥 Healthcare

🛡️ Insurance

⚕️ Healthcare Insurance

Healthcare • Insurance • Healthcare Insurance

Community Health Plan of Washington is a nonprofit health plan founded in 1992 by Washington’s community health centers that provides Medicaid (Apple Health), Medicare Advantage, Dual-eligible, and Individual & Family insurance plans across Washington state. It offers care management, behavioral health, virtual care, member support and community services, and programs such as rewards, language assistance, and provider networks to serve members and community health needs.

📋 Description

• Support CHPW’s Medicaid, Cascade Select, and Dual Special Needs Plan members in navigating benefits and healthcare systems • Conduct new-member welcome calls and Health Risk Assessments • Conduct routine outreach for annual Health Risk Assessments, health screenings, and Care Management program engagement • Serve as a primary Care Team contact and triage inbound member calls • Conduct telephonic outreach for welcome calls, satisfaction surveys, and Health Risk Assessments • Educate members on benefits, screenings, program requirements, and Care Team engagement • Schedule and coordinate in-home assessments and telehealth or in-person provider visits • Conduct quarterly outreach to previously unreachable members • Help members close care gaps and schedule appointments • Triage and resolve calls from members, families, and caregivers, or refer them to appropriate staff • Receive warm handoffs from internal teams for HRA or Care Team support • Provide educational materials by phone, mail, or text • Participate in Care Team meetings and interdisciplinary team conferences • Refer members to appropriate internal programs and CHPW teams • Access and manage medical records, upload documents, and maintain EHR episodes • Close EHR cases for members no longer enrolled and notify assigned case managers • Activate the Crisis Caller in Distress process • Prioritize and complete daily tasks independently and collaboratively • Perform other duties as assigned

🎯 Requirements

• Three (3) years in administrative, customer service, and/or patient services coordination in a healthcare services field required • One (1) year as a Medical Assistant or related field preferred • Certification through an accredited medical assistant program, Allied Health education program, or other related certification preferred • Working knowledge of medical terminology, electronic medical records, and healthcare processes preferred • Ability to speak Spanish preferred • Ability to meet scheduled deadlines, manage time, organize, and prioritize work • Effective verbal and written communication skills • Ability to use Microsoft Office products such as Outlook, Word, and Excel • Must successfully pass a criminal background check • Must not be sanctioned or excluded from participation in federal or state healthcare programs • Must meet vaccination requirement, subject to medical or religious exemptions • Ability to perform essential functions with reasonable accommodation where applicable

🏖️ Benefits

• 5% annual incentive target based on company, department, and individual performance goals • Eligible for overtime • Medical, Prescription, Dental, and Vision • Telehealth app • Flexible Spending Accounts • Health Savings Accounts • Basic Life AD&D • Short- and Long-Term Disability • Voluntary Life, Critical Care, and Long-Term Care Insurance • 401(k) Retirement and generous employer match • Employee Assistance Program and Mental Fitness app • Financial Coaching • Identity Theft Protection • PTO accrual starting at 17 days per year • 40 hours Community Service volunteer time • 10 standard holidays • 2 floating holidays • Compassion time off • Jury duty leave • Medical or religious vaccination exemptions process