Sales Support Lead

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CompassMSP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CompassMSP is a U. S. -based managed services provider that delivers managed IT, cloud & infrastructure, and cybersecurity services to business and regulated-industry clients. Their offerings include fully managed and co-managed IT, Microsoft 365 support, cloud strategy and migration (Azure & AWS), 24/7 service desk, data backup and disaster recovery, unified communications/UCaaS, vCISO and security advisory, incident response and ransomware protection, and compliance-readiness services for frameworks such as HIPAA, HITRUST and CMMC. The company also supports AI modernization and secure AI initiatives and maintains a national footprint with multiple regional offices.

📋 Description

• Lead, coach, and develop a team of Sales Support Specialists • Establish expectations for quote accuracy, turnaround time, and responsiveness • Conduct quote quality reviews and provide performance feedback • Identify skill gaps and deliver ongoing training • Foster a high-urgency, service-oriented culture • Ensure quotes are accurate, complete, customer-aligned, and compliant with internal standards • Validate pricing against market benchmarks and competitive positioning • Implement quality controls to reduce SKU, pricing, and configuration errors • Monitor recurring issues affecting quote quality or downstream billing • Manage workload and prioritize urgent, high-impact requests • Ensure quotes and revisions meet defined SLAs and are delivered rapidly • Serve as the primary escalation point for sales quoting issues • Maintain timely communication and alignment with sales priorities • Identify bottlenecks and remove barriers to quote delivery • Track quote turnaround time, quote accuracy/error rates, revision turnaround time, and sales satisfaction/response times • Refine quoting workflows for efficiency and scalability • Partner with Sales Operations leadership to optimize ConnectWise tools and processes

🎯 Requirements

• 3+ years of experience in inside sales support, sales operations, or quoting roles within the MSP or IT industry • 1–2+ years of experience leading or mentoring a team • Strong understanding of IT products and services, including hardware, software, cloud, and managed services • Proven ability to manage competing priorities in a fast-paced environment • Exceptional attention to detail with a focus on accuracy and execution • Strong communication and interpersonal skills • Experience with ConnectWise Manage and ConnectWise Sell, or similar PSA/quoting platforms (preferred) • Experience working within an MSP or technology reseller environment (preferred) • Demonstrated ability to improve processes and drive measurable performance improvements (preferred)

🏖️ Benefits

• Competitive pay • Quarterly Bonuses • Progressive PTO • Medical/Dental/Vision/Life/Disability available • Tax deferred retirement plan with company match • Career Development and Coaching • Fun work environment!