Service Desk Technician II

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $50k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CompassMSP

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

Cybersecurity • B2B • Consulting

CompassMSP is a U. S. -based managed services provider that delivers managed IT, cloud & infrastructure, and cybersecurity services to business and regulated-industry clients. Their offerings include fully managed and co-managed IT, Microsoft 365 support, cloud strategy and migration (Azure & AWS), 24/7 service desk, data backup and disaster recovery, unified communications/UCaaS, vCISO and security advisory, incident response and ransomware protection, and compliance-readiness services for frameworks such as HIPAA, HITRUST and CMMC. The company also supports AI modernization and secure AI initiatives and maintains a national footprint with multiple regional offices.

📋 Description

• Respond to escalated tickets from Level 1 and provide timely resolution within SLA • Troubleshoot Windows OS, Microsoft 365, email, remote access, and user access issues • Perform standard Active Directory tasks (password resets, unlocks, group membership, profile paths) • Assist with server-related support activities under guidance of senior engineers • Support users connecting through Remote Desktop Gateway / VPN and troubleshoot session, credential, or MFA issues • Deploy, configure, and support workstation hardware, approved applications, and peripheral devices • Assist with patching, updates, and scheduled maintenance tasks as assigned • Document tickets, resolutions, and SOP revisions accurately in the ticketing system

🎯 Requirements

• 2–3+ years of recent experience providing technical support in an MSP or corporate IT environment • Proficient with Windows 10/11 and basic Windows Server administration (2016 or higher) • Experience performing common server tasks: user and group management, shared folder permissions, log review, service restarts, basic troubleshooting of AD/DNS/DHCP issues • Working knowledge of Microsoft 365 administration (license assignments, mailbox management, MFA, Teams/SharePoint basics) • Familiarity with Remote Desktop Services / Remote Desktop Gateway (user access issues, session resets, profile issues) • Understanding of core networking concepts (DNS, DHCP, VPN, IP addressing, basic firewall troubleshooting) • Experience supporting desktops, laptops, printers, mobile devices, and standard business software • Strong customer service, communication, and documentation skills • Preferred certifications: CompTIA Security+, Network+, Azure Fundamentals, or equivalent (or in progress) • Valid driver's license may be required for onsite client support (if applicable)

🏖️ Benefits

• Competitive salary • Quarterly bonuses • Flexible, unlimited PTO • Medical/Dental/Vision/Life/Disability coverages available • 401(k) with company match • Career Development and Coaching