Customer Success Manager

🕒 April 2

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Computershare UK

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1978

💸 Finance

🏢 Enterprise

🤝 B2B

Finance • Enterprise • B2B

Computershare UK is a global company specializing in a range of corporate services including share registration, corporate governance consulting, and employee share plans. They manage shareholder transactions, corporate trust services, and provide omnichannel communication solutions. They also offer a suite of online portals such as Investor Center for shareholders and Employee Online for employee stock management.

📋 Description

• Lead Implementation: Orchestrate the issuer onboarding process for our IR platform, managing timelines, data migration, and stakeholder training to ensure a rapid "time-to-value." • Drive Adoption: Move beyond basic training to drive deep platform usage, aligning our software’s capabilities directly with the issuer’s specific workflow and governance goals. • Change Management: Act as a consultant to client teams, helping them transition from legacy processes to our modern digital solutions. • Trusted Advisor: Build and maintain high-touch relationships with C-suite executives (CEO, CFO, GC) and Heads of Investor Relations. Understand their strategic pressures and map our value proposition to their success. • Leverage your understanding of capital markets to provide meaningful insights - not just software support – as a trusted advisor to clients and their investor engagement objectives. • Own the renewal lifecycle, proactively identifying risk factors and securing on-time renewals. • Identify upselling and cross-sell opportunities within existing accounts (e.g., adding new modules, seats, or advisory services) to drive account growth. • Monitor customer health metrics and intervene proactively to prevent churn. • Develop and refine repeatable customer success playbooks (e.g., Onboarding, QBRs, Renewal Risk) to support consistent outcomes as we scale. • Serve as a primary conduit between the market and our Product team, aggregating user feedback and insights to influence the roadmap. • Work with the Revenue Enablement Director to operationalize customer health scoring and automate touchpoints within RevOps tools.

🎯 Requirements

• 6–8 years of experience in customer success, account management, or client sales within a B2B SaaS, fintech or technology environment • Proven ability to manage complex onboarding processes, drive product adoption, solve problems independently, and build processes and playbooks • Experience with commercial negotiations, including managing renewals, pricing discussions, and identifying expansion opportunities and reducing churn • Proven ability to build credibility and relationships with C-level executives and Board-facing professionals. Excellent communication skills and responsiveness • Familiarity with Investor Relations (IR), Capital Markets, Corporate Governance, or Fintech. Understanding the workflow of a public company, CFO or IRO is a differentiator • Experience building customer success frameworks and playbooks and familiarity with our sales stack to align with our internal revenue operations • Experience that blends both "high-touch" relationship management with customer success and "tech-touch" scale.

🏖️ Benefits

• Paid parental leave • Flexible working and a caring and inclusive culture • Health and well-being rewards that can be tailored to support you and your family, including paid time off, observed holidays, medical, dental and vision plans • Invest in your future with 401k matching, setting aside salary to purchase shares in our company and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter • Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance • And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow.