Benefits Call Center Coordinator

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Provide customer service as a Benefits Call Center Coordinator • Manage multiple workflows and projects in a fast-paced environment • Follow instructions, scripts, and documented procedures • Handle high volumes, competing priorities, and time-sensitive requests • Address benefits administration inquiries, including eligibility, enrollments, and life events • Navigate multiple applications and research solutions across 10+ systems • Meet productivity, quality, and SLA requirements • Complete a mandatory paid training program • Work an 8-hour shift scheduled between Monday–Sunday, 4:40 a.m. and 8:00 p.m. EST

🎯 Requirements

• Be at least 18 years or older • Have a High School Diploma, or equivalent • Be able to successfully pass a criminal background check • Have previous customer service and/or call center experience • Exhibit excellent customer service skills and effective communication skills • Can navigate multiple applications and research solutions with ease (10 plus systems) • Can successfully complete a mandatory paid training program • Must have strong multitasking abilities • Adaptability and willingness to learn new processes quickly • Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175) • Must have the ability to connect with an ethernet cable to a modem/router • Must reside in an eligible United States state where the compensation structure complies with applicable wage regulations • Not currently hiring in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, or the listed metro areas • Strong multitasking abilities and ability to manage multiple workflows and projects simultaneously • Ability to follow instructions, scripts, and documented procedures effectively • Ability to maintain professionalism under pressure • Strong attention to detail • Ability to work collaboratively as a dependable team player • Ability to maintain professionalism, accuracy, and composure while handling high volumes and time-sensitive requests • Proven experience balancing multiple tasks and projects while meeting productivity, quality, and SLA requirements • Strong working knowledge of benefits administration functions, including eligibility, enrollments, life events, and benefits-related inquiries • Strong organizational and time-management skills • Proficiency with Microsoft Office applications (Outlook, Word, Excel) and virtual collaboration tools

🏖️ Benefits

• Paid Training • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • May be eligible for a bonus or incentive based on business need