Call Center Representative – Medicaid Member Support, Bilingual English/Spanish

🔥 0 minutes ago

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $17 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Serve as the first point of contact for Medicaid members • Answer calls and provide product and member support information • Respond to South Carolina Medicaid member inquiries using computerized systems, standard scripts, and procedures • Gather information, assess caller needs, research and resolve inquiries, and document calls • Provide information regarding member eligibility • Assist callers with completing Medicaid applications and provide application-status updates • Follow documented call-handling and escalation policies and procedures • Advocate for Medicaid members to ensure their needs are met • Navigate multiple computer screens and review information across various applications

🎯 Requirements

• Must be at least 18 years of age • High school diploma or GED • Must be able to submit to a pre-employment screening • Must pass the Call Center – Service Skills Assessment and Internet Speed test • Minimum of 1 year of call center experience in telephone customer service or related experience • Computer literacy and ability to use multiple programs • Bilingual English/Spanish • Ability to complete an 8-hour shift within the hours of operation after training • Positive and energetic attitude • Ability to communicate clearly and confidently • Ability to multi-task and manage time effectively • Attention to detail, grammar, and spelling accuracy • Computer system experience with data entry and database documentation knowledge

🏖️ Benefits

• Equipment provided • Paid training • Full-time schedule (40 hrs. per week) • No Weekends • Career Growth Opportunities • Full Benefit Options • PerkSpot employee discount program • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need