Care Manager – Patient Support Call Center

🕒 August 24

🥔 Idaho, Kansas, +3 more states – Remote

🥔 Idaho – Remote 🌪️ Kansas – Remote 🌶️ New Mexico – Remote 🏈 Ohio – Remote 🤠 Texas – Remote

💵 $37.4k - $93.6k / year

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

💰 $1G Post-IPO Debt on 2023-05

Consulting • Manufacturing • Marketing

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Contact insurance companies to obtain correct eligibility information • Perform benefit investigations and copay assistance • Check prior authorization and appeal status • Contact patients and/or providers to evaluate eligibility for assistance programs and adherence support • Perform outbound calls to obtain appropriate information and document accurately • Answer inbound calls and assist customers with pharmacy-related services • Maintain professional, efficient, courteous, and friendly communications • Provide prior authorizations and appeals support • Assist patients with enrollment in manufacturer and nonprofit copay assistance programs • Update job knowledge through educational opportunities and training activities • Work independently and within a team to accomplish required tasks • Maintain and improve quality results by meeting program KPI standards • Report ADEs according to program policy and guidelines • Adhere to all HIPAA guidelines • May assist with onboarding new employees

🎯 Requirements

• High School Diploma or equivalent • Minimum one year experience in medical billing, reimbursement, insurance verification, or similar related medical office experience • Previous data entry experience (minimum three months) • Ability to type 30wpm+ • High attention to detail • Computer savvy, including navigating multiple computer tabs, monitors, and applications • Advanced ability/knowledge of Microsoft Suite programs, including Teams, Word, Excel, and Outlook • Experience with soft phone systems such as WebEx, Mitel, and Shoretel • Exceptional written and verbal communication skills • Ability to work in a virtual team environment and remain available and responsive during working hours • Excellent follow through • Private, distraction-free workspace adhering to HIPAA compliance/guidelines • Workspace with internet plug-in accessibility; Wi-Fi connectivity is not permitted • Must reside in the country where the job is posted • Bilingual Spanish-English preferred • Previous Patient Support Services (Hub) experience preferred • Previous healthcare customer service experience preferred

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Educational opportunities and training activities • Potential incentive plans, bonuses, and/or other forms of compensation • Health and welfare benefits and/or other benefits may be offered • Remote work arrangement • Flexible shift availability between 8am-8pm EST