Customer Service Representative – Call Center

🔥 0 minutes ago

🏈 Alabama, Oklahoma – Remote

🏈 Alabama – Remote 🌪️ Oklahoma – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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InteLogix

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1957

💼 Consulting

💸 Finance

Consulting • Finance • Customer Experience

InteLogix is a company that specializes in providing Customer Experience as a Service (CXaaS) and accounts receivable management (ARM) services. With a focus on optimizing customer interactions and enhancing brand reputations, InteLogix utilizes a combination of human-driven and digitally enabled solutions to support its clients. They emphasize long-term partnerships and have built relationships with clients across various industries through dedicated and empathetic service.

📋 Description

• Serve as the primary point of contact for customers via phone • Provide exceptional customer service by addressing inquiries, resolving complaints, and guiding customers through solutions • Maintain a thorough understanding of products, services, and policies to effectively assist customers • Accurately document customer interactions and transactions across all tools/platforms • Collaborate with other departments to resolve customer issues and escalate complex problems as necessary • Strive to exceed customer satisfaction goals and performance metrics • Continuously seek opportunities to improve the customer experience and streamline processes • Stay updated on product knowledge and industry trends to better assist customers • Work within defined hours of operation, with flexibility needed on weekends and holidays

🎯 Requirements

• Must be 18 years of age or older • High School Diploma or equivalent • At least 6 months of call center experience required • Strong typing skills are required • Proficient with Microsoft Office products and Salesforce • Troubleshoot basic technical issues • Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions, constant sedentary work • Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone • Superb attendance

🏖️ Benefits

• Paid Training • Medical, Dental, and Vision Insurance • Paid Time Off • Employee Discounts • Full-time, non-seasonal • Career Advancement