Microsoft Dynamics 365 Architect

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

🔥 Funding within the last year

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Design, develop, and customize Microsoft Dynamics 365 Customer Engagement (CE) applications to meet complex business requirements across Sales, Customer Service, Marketing, Field Service, and Project Service modules. • Develop custom Plug-ins, Custom Workflow Activities, Custom APIs, JavaScript, HTML Web Resources, Business Rules, Ribbon Customizations, and Command Bar extensions using C# and .NET. • Build and customize Model-Driven Apps, Canvas Apps, Power Pages, and Custom Pages using Microsoft Power Platform. • Develop reusable Power Automate flows to automate business processes, approvals, notifications, and integrations with external systems. • Implement PCF (PowerApps Component Framework) controls to enhance user experience and extend Dynamics 365 functionality. • Design and implement integrations between Dynamics 365 CE and external applications using REST APIs, Web API, Azure Functions, Azure Logic Apps, Azure API Management, and Custom APIs. • Develop Azure-based integration services to support real-time and asynchronous communication between enterprise applications. • Create and maintained Dataverse tables, relationships, security roles, business process flows, and system configurations. • Customize forms, views, dashboards, site maps, and security models to improve usability and support business operations. • Configured and implemented Omnichannel for Customer Service, Unified Routing, and customer engagement solutions. • Integrate Genesys Cloud and other third-party applications with Dynamics 365 to enable omnichannel customer interactions. • Implement AI-powered capabilities using Microsoft Copilot, Power Virtual Agents, and Azure AI to improve productivity, automate customer interactions, and enhance user experience. • Develop and consumed Custom APIs, Web APIs, and external services for seamless enterprise integrations. • Create SSRS reports and FetchXML reports to support operational and business reporting requirements. • Manage solution deployments, version control, and release activities using Azure DevOps and Power Platform Pipelines. • Participate in Agile/Scrum ceremonies, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives. • Analyze business requirements and prepared technical design documents, effort estimates, and implementation plans. • Develop proof-of-concept (POC) solutions to evaluate new Microsoft technologies, Power Platform features, and AI capabilities. • Perform code reviews, unit testing, integration testing, and production support while ensuring adherence to coding standards and best practices. • Investigate and resolved production issues by performing root cause analysis and implementing long-term solutions. • Optimize application performance through efficient plugin design, query optimization, and best practices for Dataverse development. • Collaborate with business analysts, QA teams, solution architects, and stakeholders to deliver scalable, high-quality CRM solutions. • Mentore junior developers by providing technical guidance, conducting code reviews, and sharing Dynamics 365 and Power Platform best practices • Prepare technical documentation, deployment guides, knowledge transfer documents, and support documentation for ongoing maintenance and future enhancements

🎯 Requirements

• Minimum 12 to 14 years of experience in Dynamics 365 CE CRM plus Power platform CoE experience with strong technical and client facing skills • Dynamics 365 Customer Service experience is a must and the knowledge other Microsoft Dynamics 365 suite of products • Experience setting up Power platform and Power pages. • Facilitate detailed design from requirements and support construction and deployment • Design components in a Service Oriented Architecture SOA environment with good technical expertise in middleware tools. • Providing highly available scalable Dynamics 365 architecture • Hands on experience in CNet Java Script MS SQL MS CRM SDK MSD developer toolkit SSRS • Subject matter knowledge in integration architecture and the ability to map integration pattern to functional usage • Experience in MS CRM 3rd party Integration using Middleware Tools APIs REST WebAPIs SSIS packages • Experience in using Azure services for integration. Azure Functions Service Bus etc.  Power Apps and Power Automate for upstream downstream systems integrations. • Experience in data migration data analysis data mappings data harmonization using OOB and third-party tools preferable experience in Azure Data Factory. • Experienced in reporting architecture with SSRS and knowledge on Power BI • Good to have knowledge in latest features of Dynamics 365 Customer Service Insights Customer Voice etc. • Experience in effective management of cloud platform resources and good understanding of security models and connectivity CRM systems • Technical expertise in setting up DevOps pipelines for CRM systems on cloud platforms with standard DevOps tools • Bachelor’s degree in a related technical field or equivalent work experience. Masters Degree preferred.

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Career Growth Opportunities • Great Work Environment