CX4U Architect

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🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏛️ Architect

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Red Clay Consulting

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

⚡ Energy

🏢 Enterprise

Energy • Enterprise

Red Clay Consulting is a specialized firm with over 20 years of experience in the utility industry, delivering technology solutions and consulting services to utility companies worldwide. Known for its expertise in Oracle Utilities applications, Red Clay has an extensive track record of successful Oracle C2M implementations and maintains a large, certified US-based Oracle Utilities implementation team. The company offers advisory services, Oracle utilities solutions, and support services tailored to meet the needs of its utility clients. Red Clay prioritizes a collaborative and dynamic culture, being recognized multiple times as one of the best places to work in Atlanta. It is also a Gold-Level Oracle Partner, focusing on developing innovative strategies to enhance customer experience and streamline meter-to-cash processes for utility companies.

📋 Description

• Lead architecture and design of Oracle CX4U implementations • Validate integrations between CX4U and smart meter infrastructure • Develop technical architecture documentation and solution blueprints • Serve as CX4U subject matter expert in client-facing engagements • Translate complex client requirements into functional and technical design documents • Guide clients in AI-powered personalization strategies • Manage solution scope and collaborate with project managers • Configure Oracle CX4U modules and lead system integration efforts • Champion sustainability-focused CX capabilities • Mentor junior consultants and deliver training sessions

🎯 Requirements

• 8+ years of Oracle Utilities consulting or implementation experience • 3 years focused on Oracle CX solutions (CX4U, CX Cloud, or equivalent) • Expertise in at least two Oracle Utilities products: CC&B, C2M, MDM, CCS, or MWM • Experience designing integrations with smart meter infrastructure, IoT devices, or head-end systems (Sensus, Itron, Landis+Gyr preferred) • Proven track record in full lifecycle CX platform implementations • Strong understanding of utility billing models, outage management processes, and regulatory compliance requirements • Experience with AI/ML-driven analytics platforms • Excellent written and verbal communication skills

🏖️ Benefits

• Professional development opportunities • Flexible work arrangements