Participant Benefits Services Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Answer participant questions about benefits, plan provisions, and available options • Explain applicable forms and processes • Research inquiries and complete transactions • Make occasional outbound calls and callbacks • Complete callbacks promptly and escalate issues when appropriate • Document participant interactions accurately in the case management system • Follow client-specific procedures and meet quality, accuracy, productivity, and timeliness standards • Protect confidential participant information and comply with company, client, privacy, and security requirements • Complete approximately 7–8 weeks of virtual training

🎯 Requirements

• Strong verbal and written communication skills, including excellent listening and interpersonal skills • Attention to detail and ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and processes • Strong organizational and time-management skills • Ability to work independently, follow detailed procedures, and adapt to client-specific requirements • Patient, professional, and solution-focused approach • Reliable attendance and punctuality • Availability Monday through Friday with scheduled hours between 8:00 AM and 10:00 PM • Download speed of at least 25 Mbps, upload speed of at least 5 Mbps, and ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Reliable home internet connection • Must reside in an eligible US hiring location; applicants in listed restricted states and metro areas are not eligible • Experience in benefits administration, defined benefit pension plans, retirement services, customer service, or call center operations is preferred

🏖️ Benefits

• Comprehensive virtual training • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Potential bonus or incentive based on business need • Work from home