Pension Benefits Services Specialist

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Assist participants with questions about pension benefits and plan provisions • Handle inbound telephone calls, occasional outbound calls, and callbacks • Explain pension plan options and answer participant questions • Research inquiries and complete transactions • Provide guidance on applicable forms and processes • Document participant interactions accurately in the case management system • Complete callbacks promptly and escalate issues when appropriate • Follow client-specific procedures and meet quality, accuracy, and timeliness standards • Protect confidential participant information and comply with company, client, privacy, and security requirements • Complete approximately 7–8 weeks of virtual training covering systems, processes, and client-specific requirements • Work scheduled full-time hours between 8:00 AM and 8:00 PM

🎯 Requirements

• Strong verbal and written communication skills • Excellent listening skills and attention to detail • Ability to explain information clearly and professionally • Basic computer skills and ability to learn new systems and client-specific procedures • Strong organizational and time-management skills • Ability to work independently in a remote environment and adapt to multiple client requirements • Professional, patient approach to participant service • Reliable attendance and ability to meet established performance expectations • Internet download speed of at least 25 Mbps • Internet upload speed of at least 5 Mbps • Ping of 175 ms or less • Ability to connect to a modem/router using an Ethernet cable • Applicants must reside in an eligible US state or municipality; hiring is unavailable in AK, AZ, CA, CT, CO, HI, IL, MA, MD, ME, MO, MT, NE, NJ, NY, RI, OR, VT, WA, and the listed metro areas • Experience in benefits administration, pension services, customer service, call center operations, or transaction processing is helpful • Experience with defined benefit (DB) pension plans is a plus

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Comprehensive virtual training • Work from home • Professional development through pension and benefits administration knowledge • Bonus or incentive eligibility may apply based on business need