Quality Assurance Specialist

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $31.9k - $40k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 QA Engineer (Quality Assurance)

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Monitor, evaluate, and improve customer service performance across multiple programs • Conduct quality evaluations and audits of customer interactions for compliance with client and company standards • Analyze quality data and performance trends to identify operational improvement opportunities • Perform root cause analysis on quality defects and recurring performance issues • Identify performance outliers and collaborate with Operations leaders on corrective action plans • Deliver constructive coaching and feedback to improve agent performance and customer experience outcomes • Create and maintain quality reports, dashboards, and performance summaries using Excel and related tools • Participate in calibration sessions to ensure scoring consistency and quality standard alignment • Monitor adherence to established quality processes, policies, and client requirements • Support continuous improvement initiatives through data-driven recommendations • Collaborate through Microsoft Teams and other enterprise communication tools

🎯 Requirements

• Strong proficiency in Microsoft Excel • Experience conducting quality reviews, audits, or performance evaluations • Demonstrated analytical and problem-solving skills, including root cause analysis • Ability to manage multiple priorities in a fast-paced environment • Strong verbal and written communication skills • Ability to work independently in a remote environment • Monday-Friday, 6:00 AM-3:00 PM CST schedule • Previous leadership, mentoring, or coaching experience (preferred) • Experience within customer service, contact center, healthcare support services, or related environments (preferred) • Familiarity with quality management methodologies and performance improvement practices (preferred)

🏖️ Benefits

• Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bonus or incentive eligibility based on business need • Remote work environment • Virtual onboarding and training

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