Senior IT Operations Analyst

🔥 5 minutes ago

🇺🇸 United States – Remote

💵 $74.7k - $97k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

☁️ SaaS

🏢 Enterprise

💰 $93M Post-IPO Debt - Conduent on 2025-08

B2B • SaaS • Enterprise

Conduent is...

📋 Description

• Oversee daily operational activities for government payment platforms • Maintain operational documentation for process consistency and compliance • Implement, maintain, and monitor quality controls and change management processes • Ensure SOC compliance, operational readiness, and system availability • Partner with business, project management, development, and infrastructure teams to resolve incidents and service requests • Facilitate communication across development, QA, and infrastructure teams • Collaborate with security teams to address vulnerabilities according to CISO policies and timelines • Lead major incident response efforts and manage incident bridge calls • Participate in problem management reviews and drive corrective and preventive actions • Develop impact statements and maintain accurate operational records and data hygiene • Collaborate with product teams to improve operational efficiency and reliability • Support release readiness and operational acceptance activities • Maintain compliance with training, time attestation, and governance requirements • Provide after-hours on-call support and respond to operational escalations

🎯 Requirements

• 8+ years of experience in IT Operations, Production Support, or IT Project Management within enterprise environments • Experience with ITIL processes, including incident, problem, change, and release management • Ability to analyze complex technical issues and communicate them to technical and non-technical audiences • Ability to lead and perform effectively in high-pressure environments • Knowledge of software delivery lifecycles, operational quality standards, and regulatory or compliance expectations • Strong organizational, leadership, and communication skills • Bachelor's degree in Computer Science, MIS, Business Administration, or a related field (preferred) • Experience in financial services or government payment environments (preferred)

🏖️ Benefits

• Remote work from home • Comprehensive health and welfare benefits effective from day one • Retirement savings programs • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off (PTO) • Award-winning work environment valuing diversity and inclusion • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Paid holidays • Bonus or incentive eligibility based on business need