Business Integration Testing Senior Advisor, Individual Dental Operations

🔥 1 minute ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $98k - $163.3k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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The Cigna Group

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

The Cigna Group is a global health company committed to improving the health and vitality of its clients, customers, and patients. With its two divisions, Cigna Healthcare and Evernorth Health Services, the company focuses on enhancing quality of life through healthcare services and pharmacy benefits management. The Cigna Group is dedicated to ethical practices in healthcare and artificial intelligence, and strives to create positive change in the healthcare system. It also emphasizes its Environmental, Social, and Governance (ESG) responsibilities, aiming to impact health equity and foster innovation in healthcare delivery.

📋 Description

• Establish comprehensive UAT and business integration testing strategies, including scope, objectives, methodologies, timelines, resources, and acceptance criteria • Translate business requirements into end-to-end testing scenarios and test cases • Lead UAT, integration, regression, release, and operational readiness testing across internal systems, vendors, and external partner platforms • Direct testing resources and coordinate test-effort estimation, prioritization, contingency planning, test-data setup, and execution • Evaluate testing outcomes and advise business leaders, Product Owners, technology teams, and vendors on solution quality and operational readiness • Define automation strategies and identify opportunities to automate rate, benefit, and repeatable testing activities • Lead the design, development, implementation, execution, maintenance, and enhancement of automated UAT scripts and tools • Validate automated testing results, investigate exceptions, and manage issue resolution • Lead annual Individual Dental renewal communications testing and quality validation • Coordinate renewal testing with business, technology, operations, and print-vendor partners • Conduct onsite audits at print-vendor locations • Establish defect-management practices, analyze root causes and impacts, identify risks, and develop mitigation plans • Report testing progress, defect trends, risks, and readiness status to stakeholders and leadership • Lead testing for annual Go-to-Market and Open Enrollment readiness • Assess completion, unresolved defects, dependencies, risks, and preparedness for implementation • Serve as a senior subject-matter expert and trusted advisor across testing, automation, communications quality, and operational readiness • Coach testing resources and improve testing processes, documentation, productivity, quality, and customer experience

🎯 Requirements

• Bachelor’s degree or equivalent professional experience • Eight or more years of experience in healthcare operations, business integration testing, user acceptance testing, quality assurance, technology delivery, or a related discipline preferred • Significant experience developing and leading UAT strategies for complex, cross-functional business initiatives • Experience with Individual and Family Plans, Individual Dental, annual Go-to-Market, Open Enrollment, or renewal-related activities strongly preferred • Experience identifying testing automation opportunities and leading automated testing solutions • Experience with automated testing tools, scripting, data validation, and testing across multiple systems or external partner platforms preferred • Strong knowledge of UAT, integration, regression, release, end-to-end, and automated testing practices • Experience leading testing resources and coordinating activities across business, technology, vendor, and offshore or distributed teams • Experience developing test strategies, test plans, test scenarios, test cases, test data, effort estimates, and contingency plans • Strong knowledge of defect management, root-cause analysis, risk assessment, impact analysis, and corrective-action validation • Experience testing and validating customer communications or other high-volume, customer-facing materials preferred • Ability to manage multiple complex initiatives, establish priorities, and deliver results against critical business timelines • Strong analytical capabilities, sound judgment, and ability to translate complex testing findings into clear business recommendations • Strong written and verbal communication skills • Proficiency with Jira, Rally, Application Lifecycle Management, Quality Center, or comparable platforms preferred • Knowledge of Selenium, Java, Python, XML, SQL, or comparable automation technologies preferred • If working at home, internet connection must use cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload

🏖️ Benefits

• Annual bonus plan eligibility • Medical benefits • Vision benefits • Dental benefits • Well-being and behavioral health programs • 401(k) • Company-paid life insurance • Tuition reimbursement • Minimum of 18 days of paid time off per year • Paid holidays • Leaves of absence • Tobacco-free policy • Work-at-home arrangement with required cable broadband or fiber optic internet service at speeds of at least 10Mbps download/5Mbps upload