Customer Experience Associate III

🔥 1 minute ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assists with inbound calls from cardholders with questions or concerns about their Debit card accounts when an escalation is needed or call volume is required. • Assists with supervisor call backs • Assists with agent chat assistance • Assists with the call center floor to assist representatives with questions or difficult telephone calls. • Answers inquiries regarding general dispute process • Data entry of disputes when necessary • Assist department supervisor and manager in implementation of work assignments. Act as department supervisor without supervisor/manager. • Performs all other duties as assigned.

🎯 Requirements

• Must be at least 18 years of age or older. • Must have a High School Diploma, or GED • A minimum of 1 year experience in Call Center or Customer Services • All internals must have 6 months experience in your current role. • Must be able to successfully pass a criminal background check, credit check and security fingerprint. • Compliance with camera requirements for meetings and training. • Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs. • Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection. • Equipment: The company will provide all necessary computer equipment • Internet Speed Test: Must complete an internet speed test and achieve 50 Mbps upload and 50 Mbps download. • Working knowledge of computers and Windows applications.

🏖️ Benefits

• Full Time Employment • Competitive Pay: Pay is $18.00/hr which may be below your state's minimum wage. Please take this into consideration when applying • Career Growth Opportunities • Full Benefit Options • Great Work Environment • Work schedule: TBA