Customer Service Representative

🕒 September 14

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Answer multiple call types focused on assisting Kentucky residents with health benefits such as SNAP, Medicaid, and TNAF • Handle password resets, application status inquiries, application intake and updates • Help callers navigate the government's online application tool • Use multiple systems to input data and read/interpret data back to callers • Take frequent back-to-back calls throughout the shift • Answer all calls assigned to the station and maintain professionalism • Memorize and follow client scripts verbatim • Meet goals for valid transfers, Quality Assurance, and Customer Satisfaction Surveys • Follow daily break and lunch schedules set by the Workforce team • Capture caller data into the client system

🎯 Requirements

• Required 1 year minimum experience in High Volume Call Centers • Required 1 year minimum Customer Service Experience • High School diploma or GED • Background and drug screening required • Ability to adhere to a break and lunch schedule • Excellent typing and grammar skills • Ability to navigate a computer • Excellent customer service skills • Excellent phone etiquette skills • Reliable internet access • Quiet work environment, free of distractions • Must reside in the State of Kentucky for this position

🏖️ Benefits

• Equipment provided • Paid training • Full-time schedule (40 hrs. a week) • Career Growth Opportunities • Full Benefit Options • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • Bi-weekly pay

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