Healthcare Customer Service Representative

Job not on LinkedIn

🕒 September 14

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $16 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 7%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grace-Mar Services Inc

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Grace-Mar Services Inc is a Charlotte-founded nonprofit (founded 2009) that applies systems thinking to expand economic mobility by combining workforce development, entrepreneurship support, family- and community-strengthening programs, and leadership/systems innovation. Its flagship initiatives include an AI & Future of Work training effort (the “AI Challenge” to train 10,000 people by 2027) and a Business Scale Challenge to help 1,000 small businesses reach $1M in annual revenue. Grace-Mar offers AI literacy and certification pathways, career placement and training, business incubation and capital readiness, fatherhood and family stability programs, and leadership and systems strategy services; Kenneth D. Smith is its founder and president.

📋 Description

• Recommend upgrades to customers’ health plans using product and brand knowledge • Conduct research and outbound calls to answer general health care benefit and eligibility questions • Provide enrollment status information for new and existing members • Assist members with logging into and understanding their online health account • Help members locate doctor and facility information • Deliver compassionate customer service and resolve customer issues

🎯 Requirements

• MUST RESIDE IN NORTH CAROLINA • 6 months or more of customer service experience • Integrity to follow HIPAA guidelines on maintaining patient privacy • High school diploma or equivalent • Computer experience • High speed internet (> 15 mbps) • While we recommend a USB wired headset, if you have a headset already, you may be able to use that (except for Bluetooth headsets)

🏖️ Benefits

• Supportive of your career and professional development • An inclusive culture and community minded organization where giving back is encouraged • A global team of curious lifelong learners guided by our company values • Performance bonus opportunities • Healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

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