Seasonal Customer Service Representative

🕒 September 11

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Qualfon

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1995

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Qualfon is a comprehensive provider of customer engagement solutions, specializing in services such as contact center operations, digital marketing, data analytics, and fulfillment. The company focuses on enhancing customer interactions and driving revenue through a blend of innovative marketing strategies and back-office support. With a strong commitment to customer care, Qualfon aims to improve customer loyalty and satisfaction across various industries.

📋 Description

• Field inbound calls from customers regarding benefits and claims • Respond to inbound and outbound service telephone inquiries • Handle basic eligibility and benefits questions for dental providers • Forward specific inquiries for priority resolution • Document each encounter and resolution in the computer tracking system • Maintain a friendly and professional demeanor while addressing customer requests and concerns • Work independently, adhere to the assigned schedule, and multitask across several computer applications

🎯 Requirements

• One-year previous call center or equivalent role/position • Ability to attend 100% classroom training program • Dental Care industry experience and knowledge considered a strong advantage • Typing speed of 25 WPM with 90% accuracy required • Strong communication skills—clear, caring, and professional • Solid computer skills, including MS Office and navigating the web • Reliability, flexibility, and a commitment to getting the job done right • Desktop or laptop with Windows 11; Apple/Mac, tablets, smart devices, Windows Mini PCs, Chromebooks, and Android systems are not compatible • Computer must have at least 8GB RAM and an i3 4th generation processor or better • 2nd computer monitor required • USB headset with noise-canceling microphone; 3.5 mm and gaming-style headsets are not approved • High-speed internet via wired Ethernet connection; Wi-Fi, satellite, hotspot, and mobile broadband are not allowed • Upload speed of 25 Mbps and download speed of 50 Mbps • ISP must have 1% or less packet loss and latency under 100ms • Available cell phone or tablet with Android 8.0+ or iOS 14+ and Microsoft Authenticator required

🏖️ Benefits

• Virtual paid training from home in North Carolina • 100% remote work from home • Seasonal employment opportunity