Director, Client Partner – Commercial Accounts

🕒 September 11

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 19%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Lead strategic client partnerships and own end-to-end account management • Serve as primary relationship owner and trusted advisor to senior client stakeholders • Drive account strategy, renewal planning, and expansion opportunities • Build and execute account plans, growth roadmaps, forecast assumptions, and executive communications • Maintain proactive executive-level engagement and identify issues early • Partner with Delivery to drive performance and oversee contracted-service execution • Align delivery, operations, product, and technology teams with client goals • Support implementations and onboarding to ensure successful transitions and outcome realization • Ensure contractual obligations, SLA commitments, and approved commercial/LOB template compliance • Conduct quarterly business reviews and present performance, value metrics, and roadmap progress • Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions • Identify and develop upsell and cross-sell opportunities • Manage contract renewals, pricing discussions, and change requests • Support account-specific RFPs with solution alignment and commercial scoping • Own account profitability, monitor billing accuracy, and resolve payment issues with Finance • Oversee issue resolution, mitigation planning, and performance escalations • Serve as commercial and relationship escalation point for operational issues • Support transformation initiatives to optimize service delivery and client outcomes • Contribute to knowledge sharing and best-practice development • Monitor industry trends and competitive insights • Collaborate with Sales, Marketing, Product, Operations, and Delivery teams • Maintain pipeline, opportunity, and contract data in Salesforce • Lead multidisciplinary teams to create a "One Conduent" operating model

🎯 Requirements

• 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles • Success owning complex accounts end-to-end, including renewals, growth, and delivery performance • Effective communication with senior executives and internal cross-functional teams • Understanding of service delivery models, operational governance, and client lifecycle management • Strategic thinking to solve problems and deliver value-added solutions • Ability to lead collaborative teams across service delivery, product, and operations • Knowledge of contractual terms, service level agreements, and commercial frameworks • Ability to deliver polished business reviews and executive presentations • Bachelor's degree in Business or a related field • Willingness to travel as needed to maintain client relationships and onsite presence • Ability to deliver against metrics including revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement

🏖️ Benefits

• Health and Welfare Benefits effective from day one • Retirement Savings plans • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off • Award-winning culture recognized for diversity and inclusion • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Paid holidays • Bonus or incentive eligibility based on business need

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