Director, Client Partner – Commercial Accounts

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $135k - $180k / year

⏰ Full Time

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Lead strategic client partnerships and own end-to-end account management • Serve as primary relationship owner and trusted advisor to senior client stakeholders • Drive account strategy, renewal planning, and expansion opportunities • Build and execute formal account plans, growth roadmaps, forecast assumptions, and executive communication alignment • Maintain proactive executive-level client engagement and identify issues early • Partner with Delivery on contracted service performance, implementations, onboarding, outcome realization, and early-life governance • Align delivery, operations, product, technology, Sales, Marketing, and other internal teams to client goals • Maintain contractual obligations, SLA commitments, and approved commercial/LOB template compliance • Conduct quarterly business reviews and present business performance, value metrics, and roadmap progress • Lead account governance, VOC intake, action planning, financial reviews, and executive strategy discussions • Identify and develop upsell and cross-sell opportunities • Manage contract renewals, pricing discussions, and change requests • Support account-specific RFPs through solution alignment, commercial scoping, and coordination with Sales and Pricing • Own account profitability (CM/OM), monitor billing accuracy, and resolve payment issues with Finance • Oversee issue resolution, mitigation planning, and performance escalations • Serve as primary commercial and relationship escalation point • Support transformation initiatives and contribute to knowledge sharing and best-practice development • Monitor industry trends and competitive insights to inform client strategies • Maintain pipeline, opportunity, and contract data in Salesforce for forecasting and portfolio reporting • Lead multidisciplinary teams to create a One Conduent operating model

🎯 Requirements

• 10+ years of experience in Account Management, Client Partnership, or enterprise client leadership roles • Success owning complex accounts end-to-end, including renewals, growth, and delivery performance • Effective communication with senior executives and internal cross-functional teams • Understanding of service delivery models, operational governance, and client lifecycle management • Strategic problem-solving and value-added solution delivery • Ability to lead collaborative teams across service delivery, product, and operations • Knowledge of contractual terms, service level agreements, and commercial frameworks • Ability to deliver polished business reviews and executive presentations • Bachelor's degree in Business or a related field • Ability to travel as needed to maintain client relationships and onsite presence • Ability to own and deliver against revenue retention, revenue growth, product expansion, profitability (CM/OM), client satisfaction (CSAT/NPS), RFP invitation rate, and team goal achievement metrics

🏖️ Benefits

• Health and welfare benefits effective from day one • Retirement savings plans • Employee discounts on merchandise, services, travel, and more • Career growth opportunities • Paid training • Paid time off • Award-winning, diversity- and inclusion-recognized work environment • Remote work from home • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Paid holidays • PTO or vacation and/or sick time • Bonus or incentive eligibility based on business need