Conduent
10,000+ employees
Founded 2017
🏥 Healthcare
📦 Logistics
💼 Consulting
💰 Venture Round on 2009-01
Healthcare • Logistics • Consulting
Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.
Participant Benefits Services Specialist
🔥 1 hour ago
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Conduent
10,000+ employees
Founded 2017
🏥 Healthcare
📦 Logistics
💼 Consulting
💰 Venture Round on 2009-01
Healthcare • Logistics • Consulting
Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.
📋 Description
• Improves participant decision-making by advising participants on plan provisions • Responds to client-specific inquiries via telephone and web correspondence • Completes transactions related to customer inquiries with limited supervision • Meets timeliness and accuracy standards • Documents calls with detailed notes in the case management system • Completes callbacks promptly and escalates as appropriate • Adheres to call center metrics and established procedures • Explains appropriate participant forms and guides completion • Performs other duties as assigned • Complies with all policies and standards
🎯 Requirements
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