Participant Benefits Services Specialist

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $16 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🏥 Healthcare

📦 Logistics

💼 Consulting

💰 Venture Round on 2009-01

Healthcare • Logistics • Consulting

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• Assist participants with questions regarding benefits and applicable plan provisions • Provide clear and accurate information about available options • Respond to inbound telephone calls and occasional outbound calls • Complete transactions related to participant inquiries with limited supervision • Research participant questions and provide accurate information while following established procedures • Explain participant forms and provide guidance on completing them • Complete callbacks in a timely manner and escalate issues as appropriate • Document participant interactions with detailed and accurate notes in the case management system • Meet established timeliness and accuracy standards • Follow call center metrics, procedures, and guidelines • Adapt to client-specific processes and requirements • Maintain confidentiality and protect sensitive participant and client information • Follow company, client, privacy, and security policies and standards • Perform other duties as assigned • Complete approximately 7–8 weeks of virtual training

🎯 Requirements

• Must pass an internet speed test with download speed equal to or greater than 25 Mbps • Must have upload speed equal to or greater than 5 Mbps • Ping must be equal to or less than 175 ms • Must be able to connect with an Ethernet cable to a modem/router • Reliable home internet connection • Must reside in an eligible hiring location in the United States • Strong verbal and written communication skills • Excellent listening and interpersonal skills • Strong attention to detail and accuracy • Ability to explain information clearly and professionally • Ability to understand participant questions and provide appropriate guidance • Basic computer skills and ability to learn new systems and processes • Strong organizational and time-management skills • Ability to work independently in a remote environment • Ability to follow detailed procedures and client-specific guidelines • Ability to remain professional, patient, and solution-focused when assisting frustrated or irritated participants • Ability to meet established quality, accuracy, productivity, and timeliness expectations • Reliable attendance and punctuality • Monday through Friday availability • Experience with defined benefit pension plans (preferred) • Previous benefits administration experience (preferred) • Previous customer service or call center experience (preferred) • Experience supporting retirement, pension, or employee benefit programs (preferred)

🏖️ Benefits

• 100% virtual / work from home • Comprehensive virtual training • Professional development through benefits administration and participant support experience • Communication and problem-solving skills development • Relatively minimal call volume • Health insurance coverage • Voluntary dental and vision programs • Life and disability insurance • Retirement savings plan • Paid holidays • Paid time off (PTO) or vacation and/or sick time • May be eligible for a bonus or incentive based on business need