Technical Helpdesk Analyst

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🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $47.7k - $62k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Conduent

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2017

🤝 B2B

🛍️ eCommerce

🏛️ Government

💰 Venture Round on 2009-01

B2B • eCommerce • Government

Conduent is a leading provider of technology-led solutions aimed at enhancing customer experiences and improving operational efficiency for businesses and government agencies. The company offers a wide range of services, including customer experience management, finance and accounting solutions, human capital management, integrated digital solutions, and specialized services for healthcare and public sector clients. By leveraging automation and analytics, Conduent helps organizations streamline processes and drive business success.

📋 Description

• provide Technical Help Desk support for all customer-escalated issues and bugs, with ongoing research and investigation • respond to phone, email and systematic alerts and monitoring • create and manage tickets for service requests, alerts, issues and incidents and follow through until service is restored • responsible for researching and resolving alerts, problems and incidents as they occur • work with Operations Management, Level 2 and 3 support personnel to ensure proper steps are taken to resolve those problems and incidents • must have the ability to work in a multi-system and multi-platform environment • coordinate with application support staff to ensure monitoring of production systems • responsible for following procedures for processing batch files, troubleshooting file movement and reporting errors

🎯 Requirements

• prior experience in a technical helpdesk required (3+ years) • solid working knowledge of Linux (command line) • intermediate knowledge of networking concepts and commands • understanding connectivity, firewalls and proxies preferred • ability to utilize computer operating systems utilities • strong communication, customer service, organizational and troubleshooting skills are must • excellent oral and written communication skills, ability to work in a team environment, and good customer interaction skills are desired • ITIL Service Management knowledge desirable • education: associate or bachelor’s degree in computer science or similar technical degree or equivalent related work experience • each year of related work experience may be substituted for a year of college education, up to two years

🏖️ Benefits

• health insurance coverage • voluntary dental and vision programs • life and disability insurance • a retirement savings plan • paid holidays • paid time off (PTO) or vacation and/or sick time