Senior Technical Consultant

🔥 0 minutes ago

🍂 Massachusetts, Texas – Remote

🍂 Massachusetts – Remote 🤠 Texas – Remote

💵 $76.1k - $121.7k / year

⏰ Full Time

🟠 Senior

💼 Consultant

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Conga

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

💸 Finance

🏢 Enterprise

SaaS • Finance • Enterprise

Conga is a comprehensive revenue lifecycle management platform designed to help businesses optimize every stage of the customer journey, from acquisition to renewal. Providing tools for document generation, eSignature, contract lifecycle management (CLM), and configure-price-quote (CPQ), Conga enables businesses to automate and streamline their revenue processes. The platform is open and designed to integrate with existing CRMs, ERPs, and other systems, allowing companies to overcome fragmented data and siloed processes. With a focus on increasing efficiency, mitigating risks, and improving customer experiences, Conga's solutions align teams across departments such as sales, finance, IT, and legal. Their offerings help more than 10,000 companies around the globe to enhance their revenue management activities, providing predictable growth, protecting revenue streams, and expanding customer opportunities.

📋 Description

• Play a critical role within our Global Technical Support team, delivering expert-level support across Conga’s suite of products, with a strong focus on Revenue and Contract Management solutions. • Responsible for resolving complex technical issues, partnering closely with customers and internal teams, and ensuring a high-quality, seamless support experience. • Troubleshoot advanced issues, perform root cause analysis, and provide clear guidance to customers while collaborating with engineering and product teams to drive resolution and continuous improvement. • Maintain customer trust and satisfaction by ensuring timely, accurate, and effective resolution of technical challenges. • Contribute to the ongoing improvement of our support operations by documenting solutions, identifying product gaps, and partnering with internal teams to enhance product quality and support processes.

🎯 Requirements

• 4+ years of technical support experience in SaaS, with a focus on platforms like Salesforce, Workday, or ServiceNow. • Proven experience in troubleshooting, resolving technical issues, and supporting enterprise SaaS products, with a preference for Salesforce, including experience with automation tools and admin/management features. • Advanced knowledge in troubleshooting and debugging with knowledge of SQL, Java, .NET, OR Salesforce. • Experience with reviewing code, analyzing logs, and identifying technical solutions to resolve customer issues. • Hands-on experience with advanced SQL scripting, Salesforce (SFDC), and automation workflows. • Strong ability to engage with customers, understand their technical needs, and provide high-quality support in a fast-paced environment. • A customer-first mindset, with experience in handling escalated technical issues and resolving them to meet or exceed customer expectations. • Demonstrated ability to apply logical and analytical thinking to diagnose complex issues, perform root cause analysis, and deliver effective solutions. • Excellent communication and interpersonal skills, with the ability to work effectively across departments, including engineering and product teams. • Strong documentation skills, with a focus on knowledge sharing and continuous process improvement. • Bachelor’s degree in Engineering, Computer Science, or a related technical field, or equivalent experience.

🏖️ Benefits

• health insurance • flexible work options • full range of benefits including medical and dental insurance