Connection
1001 - 5000 employees
Founded 1982
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.
Client Experience Specialist
🕒 May 29
🤠 Texas – Remote
💵 $22 - $28 / hour
⏰ Full Time
🟡 Mid-level
🟠 Senior
🏆 Customer Success
🦅 H1B Visa Sponsor
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Connection
1001 - 5000 employees
Founded 1982
🤝 B2B
🏢 Enterprise
☁️ SaaS
B2B • Enterprise • SaaS
Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.
📋 Description
• Responds timely to client requests and prompt placement of orders within company procedural guidelines to meet the client’s SLA • Provides timely quotes for customers on run rate velocity products based on direction from the Sales team • Provides administrative support for open order tracking, scheduled and custom reporting, and inquiries on sales orders • Initiates returned merchandise process and educates the client on the RMA creation
🎯 Requirements
• Applicants must be authorized to work for any employer in the U.S. • Understanding of shipment cutoff times for all major distribution partners and carriers • Proactive communication to client on order placements including order ETA and back order information at time of order placement
🏖️ Benefits
• 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off package including vacation and sick time, Wellness and Volunteer Time Off days
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