Client Manager

🔥 0 minutes ago

🗻 New Hampshire – Remote

🗻 New Hampshire – Remote

💵 $76.5k - $97.9k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Connection

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1982

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Connection is a leading provider of technology products and services for businesses, healthcare institutions, educational organizations, and government entities. The company offers a wide range of solutions including computer parts, office equipment, software, and storage solutions. Connection also specializes in providing comprehensive IT services such as cybersecurity, artificial intelligence, digital workspace, modern infrastructure, and multicloud solutions. With a focus on delivering tailored IT solutions that meet specific organizational needs, Connection helps its clients implement effective technology strategies that enhance business operations and outcomes.

📋 Description

• Manage a portfolio of existing GlobalServe customers as the main point of contact for the overall account relationship • Learn each customer’s business, IT environment, purchasing approach, and global needs • Develop account strategies and establish short- and long-term account goals • Maintain the account pipeline and provide accurate revenue forecasts • Build relationships with customer contacts at all levels, including executives • Maintain regular customer contact through meetings, business reviews, and onsite visits • Analyze dashboards, purchasing and services data, customer feedback, and market information to identify trends, risks, and opportunities • Identify ways to support customers and grow relationships across hardware, software, and services • Coordinate account activity across Service Delivery, Supply Chain, Operations, and Finance • Work with global partners, OEMs, and Connection teams to support customers and resolve service or delivery issues • Lead QBRs and EBRs and follow through on agreed actions • Drive revenue growth by developing opportunities within assigned accounts • Share customer, market, and country trends with internal teams • Perform other duties and special projects as assigned • Travel internationally approximately 30% of the time

🎯 Requirements

• 7+ years of relevant experience in account management, sales, global IT procurement, or a related field • Bachelor’s degree or an equivalent combination of education and professional experience • Ability to build trusted client relationships and strengthen account partnerships • Strategic, customer-focused mindset • Ability to translate business priorities, global requirements, and IT environments into actionable account plans • Strong commercial and financial acumen • Experience managing revenue, gross profit, pipelines, forecasts, and growth opportunities • Knowledge of global IT procurement and the hardware, software, and services lifecycle • Ability to work effectively across GlobalServe, Connection, OEMs, and global partners • Track record of consultative selling, upselling, and identifying new opportunities within existing accounts • Excellent written, verbal, and presentation skills • Strong analytical and problem-solving skills • Applicants must be authorized to work for any employer in the U.S. • Employer cannot sponsor or take over sponsorship of an employment visa

🏖️ Benefits

• Competitive compensation • 401k plans • Medical insurance • Free therapy visits • Mental health coaching and tools • Meditation resources • Generous paid time off, including vacation and sick time • Wellness Time Off days • Volunteer Time Off days