Product Owner, Salesforce Administrator

Job not on LinkedIn

🔥 0 minutes ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $83k - $105.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👷 Salesforce Administrator

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ConnectiveRx

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2009

🏥 Healthcare

💼 Consulting

📣 Marketing

💰 Private Equity Round on 2020-03

Healthcare • Consulting • Marketing

ConnectiveRx is a company that provides personalized solutions in the healthcare sector, focusing on improving the patient experience and facilitating access to medications. They leverage industry expertise to offer a variety of services aimed at making healthcare more efficient and accessible. Additionally, ConnectiveRx emphasizes diversity, equity, and inclusion within their workforce, showcasing their commitment to social responsibility.

📋 Description

• Configure and support Salesforce Service Cloud and Service Cloud Voice, including omnichannel routing, case management, and telephony integration • Manage users, roles, profiles, permission sets, and core Salesforce administration • Perform routine maintenance and upgrades across Salesforce environments • Participate in Agile/Scrum sprints • Translate product requirements into configuration, testing, and release management plans • Administer and optimize patient-facing Experience Cloud sites • Implement Einstein Analytics and Next Best Action frameworks, including insights and rule-based recommendations • Support integration and data flow between Salesforce Data Cloud and internal systems • Monitor data integrity, deduplication, and security • Develop and deliver user training sessions • Maintain process documentation and a system knowledge base • Ensure solutions meet HIPAA and organizational security standards • Collaborate cross-functionally with product managers, developers, business analysts, and operations teams to optimize CRM systems supporting Patient Support Hub services • May travel up to 20% for customer and team meetings

🎯 Requirements

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field; equivalent work experience may be considered in lieu of formal education • Salesforce Certified Administrator certification required • 3–5 years of Salesforce administrator experience, preferably with Service Cloud and/or Experience Cloud • Experience supporting healthcare, life sciences, or patient support services • Demonstrated success working with cross-functional teams in a product-driven organization • Hands-on experience integrating Service Cloud Voice, Next Best Action, or Data Cloud • Strong skills creating flows, validation rules, reports, dashboards, and automation tools • Effective verbal and written communication across technical and non-technical stakeholders • Ability to diagnose issues and implement scalable solutions in an Agile environment • Competence handling large data sets, imports/exports, and integrations • Experience working in sprints, managing JIRA tickets, and participating in release cycles • Deep understanding of Salesforce architecture, object relationships, Lightning Experience, and the security model • Functional knowledge of case management, telephony integration, and Experience Cloud site structures • Familiarity with HIPAA compliance and CRM data privacy principles • Understanding of data modeling and data flows between external systems and Salesforce • Functional knowledge of patient support services, including benefit verification, prior authorization, appeals, and free goods • Ability to travel up to 20% for customer and team meetings

🏖️ Benefits

• Bonus or commissions opportunity • Medical insurance • Dental insurance • Vision insurance • Life insurance • Disability insurance • 401(k) plan with employer contributions where applicable • Flexible paid time off (PTO) policy for exempt employees • Eight standard company holidays annually • Three floating holidays annually