Senior CRM Administrator, Salesforce

Job not on LinkedIn

🔥 20 minutes ago

🇺🇸 United States – Remote

💵 $75k - $132.3k / year

⏰ Full Time

🟠 Senior

🌐👷 Salesforce Administrator

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Vibrant

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

💼 Consulting

📣 Marketing

📱 Media

Consulting • Marketing • Media

Vibrant is a membership-based network of LGBTQ+ entertainment marketing professionals that organizes events, panels, socials, and industry programming to support, promote, and connect members across the entertainment and marketing ecosystem. The group maintains a member directory, leadership committee, sponsorship opportunities, and spotlight/nomination programs to showcase members’ work and provide professional development and community-building.

📋 Description

• Perform analysis and provide implementation recommendations based on business requirements. • Provide guidance, coaching, and training for Advancement functional users on system configuration, functionality, and enhancements. • Communicate complex ideas, concepts, and processes effectively with other engineers and management. • Contribute to evaluations and improvement of best practices in both process and standards. • Recommend value-added changes to existing coding practices, standards, and tools. • Evaluate and improve best practices and standards in the analysis, design, development, test, modification, and integration of the CRM system. • Maintain state-of-the-art awareness in areas of technical expertise, including changes, advancements, and improvements in CRM systems. • Assess the severity of problems, determine corrective action, and resolve technical issues. • Monitor end-user usage of the system and perform daily administrative and user support tasks. • Provide technical support to end users, diagnosing and resolving problems. • Evaluate and configure CRM systems and provide detailed end-user documentation. • Create documentation and procedures while maintaining best practices and following Vibrant's development, installation, and maintenance methodology. • Manage and collaborate with product vendors and systems integrators on the delivery of solutions. • Collaborate with business partners on user acceptance testing. • Work closely with project managers, UI/UX designers, other developers, and data analysts. • Write technical specifications and documentation.

🎯 Requirements

• Minimum of a bachelor’s degree and at least 5 years of experience as an advanced Salesforce Administrator • Good understanding of CRM fundamentals and advanced features. • Experience in contact center CRM integrations and database management. • Hands-on CRM implementation, administration, maintenance, and optimization experience with a leading CRM (e.g., Salesforce or similar). • Certification in Salesforce Administration II, Service Cloud, and Business Analysis is a plus.

🏖️ Benefits

• Medical • Dental • Vision • Supplemental income insurance • Employer paid disability insurance • Employer paid life insurance • Pre-tax FSA for medical and dependent care • 401K available