Partner Success Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail. • Researches, analyzes, and documents findings. • May coach, review, and/or delegate work to other team members. • Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal. • Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business. • Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs. • Acts as an escalation point to drive resolution in a timely, proactive manner • Travels to partner locations and IT Nation events. • Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team. • Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.

🎯 Requirements

• Bachelor's degree required in related field or equivalent business experience • 6+ years of relevant experience • Preferred: Master of Business Administration (MBA) • Preferred: 5+ years in SaaS industry

🏖️ Benefits

• Flexible work arrangements • Professional development opportunities