Partner Success Manager

🔥 53 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ConnectWise

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

☁️ SaaS

🔒 Cybersecurity

🏢 Enterprise

💰 $585k Seed Round on 2019-06

SaaS • Cybersecurity • Enterprise

ConnectWise is a leading provider of software and services for managed service providers (MSPs), offering solutions designed to automate and streamline operations in IT management, cybersecurity, and business management. Their Asio platform is purpose-built for MSPs, delivering tools for unified monitoring and management, cybersecurity, data protection, and business management. ConnectWise provides services like professional services automation, remote monitoring and management (RMM), quote and proposal automation, IT documentation, and financial management among others. Through partnerships and integrations with top-rated vendors, ConnectWise enhances its offering for IT service management. The company also hosts industry events and provides community support to foster growth and innovation in the MSP sector.

📋 Description

• Provide support to cross-functional teams with high attention to detail • Use internal tools such as Gong, Gainsight, and Salesforce to research, analyze, and document findings • Ensure partners maximize ROI and adoption and collaborate with ConnectWise stakeholders to support successful renewals • Build and nurture relationships across accounts • Network within accounts to help partners achieve their objectives • Monitor partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translate findings into success strategies • Develop an understanding of business challenges faced by partners and address their needs • Identify risks inhibiting partners’ business goals and create mitigation strategies • Navigate customer organizational structures to build relationships with executives and stakeholders • Propose solutions to partner problems using the ConnectWise platform and aligned playbooks; escalate complex scenarios to senior resources • Identify escalations and coordinate resolution with leadership and cross-functional teams • Conduct regular Quarterly Business Reviews (QBRs) to assess performance, identify growth opportunities, and strengthen strategic alignment

🎯 Requirements

• Experience with Customer Success fundamentals • Ability to understand and articulate the impact of new technology/processes to partner use cases • Strong communication, organizational, and analytical skills • Ability to quickly grasp and distinctly explain technological and business concepts • Effective at leading and facilitating partner executive meetings (QBRs) • Ability to adapt to changing priorities and transition between tasks seamlessly, delivering results under tight deadlines • Comprehensive knowledge of SaaS business models, including subscription management, cloud-based service delivery, product scalability, security protocols, and customer relationship best practices • Working knowledge of ConnectWise products and platform features, capabilities, and best use cases is preferred • Bachelor’s degree in a related field or equivalent business experience • 1+ years of relevant experience • 0-10% travel may be required

🏖️ Benefits

• Hybrid/Remote depending on location • 0-10% travel may be required • Equal employment opportunities • Reasonable accommodations for qualified individuals with disabilities • Other benefits and privileges of employment