SMB Construction Success Manager

🔥 47 minutes ago

🇺🇸 United States – Remote

💵 $75.6k - $99k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Fieldwire by Hilti

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📦 Logistics

🏭 Manufacturing

🏗️ Construction

Logistics • Manufacturing • Construction

Fieldwire by Hilti is a comprehensive jobsite management software solution designed for construction teams. It facilitates collaboration among project teams, including foremen and project managers, by providing tools for field management, task assignments, scheduling, and real-time updates. The platform allows for efficient coordination on construction projects by ensuring all team members work from up-to-date drawings and documents, reducing risk with indisputable records of work performed. Fieldwire also integrates easily with other apps and is accessible on multiple devices, catering to general and specialty contractors, owners, architects, and designers. It supports project management needs such as reporting, document management, and scheduling through a user-friendly interface that scales from small to mega projects. As part of Hilti Construction Software, Fieldwire is trusted by some of the largest construction companies worldwide for managing over 2,000,000 jobsites.

📋 Description

• Develop and consult on client construction processes • Become a trusted advisor to customers • Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform • Understand client construction needs and technology stacks to integrate Fieldwire into day-to-day workflows • Develop relationships with small and medium-sized customer accounts through proactive outreach • Conduct web-based training and demonstrations • Identify customer issues and communicate feedback to the product team • Troubleshoot product questions and resolve technical issues

🎯 Requirements

• 1+ years of professional construction industry experience, preferably with a combination of field and office management roles • Excellent presentation and communication skills • Self-motivated and highly organized, with strong time management skills • Diplomacy and patience when working through customer issues • Comfortable communicating with anyone, from foremen to senior-level managers • Basic understanding of the construction process from design to completion • General understanding of how parties on a construction project interact to drive a successful schedule/budget • Ability to creatively brainstorm unique solutions to client issues • Desire to learn in a dynamic startup environment

🏖️ Benefits

• Corporate bonus eligibility of up to 30% • Fully remote work within the United States • Equal employment opportunity regardless of protected characteristics