Licensed Health Insurance Agent – Call Center Agent

Job not on LinkedIn

🔥 14 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $17 - $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

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Connexus Resource Group

WebsiteLinkedInAll Job Openings

- employees

🤝 B2B

📡 Telecommunications

📣 Marketing

B2B • Telecommunications • Marketing

Connexus Resource Group is a business process outsourcing (BPO) provider that delivers customized, high-touch customer experience management (CXM) and sales solutions. Formed by the combination of three CXM/BPO providers, Connexus offers omnichannel customer support, inbound/outbound sales, order management, technical support, value-added BPO (including UCaaS and SD-WAN provisioning), and consulting/professional services. It serves clients across healthcare, retail/e‑commerce, technology-enabled companies, business and financial services, UCaaS/SaaS vendors, and government, emphasizing flexible delivery models (onshore/nearshore/offshore), cloud infrastructure, and compliance with standards such as PCI DSS, SOC2, NIST, and HIPAA/HITRUST.

📋 Description

• Handle inbound and outbound calls related to health insurance products, coverage options, benefits, and enrollment • Educate customers on available plans, benefits, costs, eligibility requirements, and coverage details • Assess customer needs and guide them toward appropriate health insurance options • Assist customers through the application and enrollment process • Accurately document customer interactions and maintain detailed records in company systems • Follow Tennessee insurance regulations, compliance requirements, and company policies • Maintain professionalism while protecting customer information • Meet or exceed individual performance and quality goals • Navigate multiple systems while managing active customer conversations • Provide a positive customer experience from start to finish

🎯 Requirements

• Active Tennessee Health Insurance License required at time of application • Previous health insurance sales or customer service experience strongly preferred • Experience working in a call center, remote, or customer-facing environment • Strong communication and active listening skills • Ability to explain complex insurance information clearly and understandably • Comfortable working in a metric-driven environment • Excellent attendance, reliability, and time-management skills • Strong computer skills and ability to navigate multiple systems simultaneously • Ability to work independently in a remote environment • Additional state health insurance licenses are a plus • Experience with CRM systems, insurance enrollment platforms, or dialer systems • ACA Marketplace, Medicare, or health plan enrollment experience • Bilingual candidates encouraged to apply

🏖️ Benefits

• Health, Dental, Vision Insurance • 401k Savings Plan • Employee Advancement & Career Path Development • Monthly Drawings for prizes like gift cards and electronics • Paid Time Off from day one • Casual Environment • DailyPay Partner with access to earnings daily