Call Center Confirmer

🔥 3 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Vacatia

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

✈️ Travel

🏨 Hospitality

🏪 Marketplace

💰 $20M Series B - Vacatia on 2021-11

Travel • Hospitality • Marketplace

Vacatia is an online travel marketplace specializing in resort residences and vacation rentals — condos, suites and resort-style homes — with integrated options to rent, subscribe, or buy and sell timeshare inventory. The company operates booking, guest-care and owner-services for legacy resort owners and partners (including Disney Vacation Club, Royal Resorts and Westgate), offers timeshare resale and point-transfer tools, flexible payment (FlexPay), and destination search and calendar tools for travelers worldwide.

📋 Description

• Coordinate scheduling and qualifications by confirming tour times and attendee lists • Review owner qualifications against specific criteria • Walk owners through required software and troubleshoot basic connectivity or platform access issues before tours • Build professional rapport, excitement, and confidence in the virtual process • Listen to and reassure owner concerns • Enter and update reservation data accurately • Maintain current contact information in company systems • Follow company policies and security awareness protocols • Perform necessary administrative duties • Manage multiple responsibilities and adapt to shifting priorities

🎯 Requirements

• 2+ years of experience in a similar customer service or virtual support environment • Vacation Ownership or Timeshare Outbound experience highly preferred • Exceptional ability to communicate and interact with others via telephone and digital channels • Strength with SPI, Excel, Email, Jag, Max, and various virtual meeting platforms • Ability to interpret data and solve practical problems involving various variables • Professionalism and discretion when handling sensitive and confidential information • Willingness to occasionally work weekends, holidays, and extended hours to accommodate tour schedules

🏖️ Benefits

• Commission in addition to $16 hourly compensation • Work from home • Opportunity to work with virtual meeting platforms and internal tools • Fast-paced growth environment • Autonomy and ownership in solving scheduling and technical issues