Senior Service Delivery Manager – Software Publisher Services

Job not on LinkedIn

🕒 July 5

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👮‍♀️ Software Engineering Manager

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 23%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Connor

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📋 Compliance

🏢 Enterprise

Consulting • Compliance • Enterprise

Connor is a consulting firm specializing in compliance services, software advisory, and IT contract optimization. They offer solutions for software asset management, cloud migration, software license preparedness, and governance. Connor is committed to enhancing customer engagement and provides robust solutions to uncover royalty and license non-compliance, manage IT security risks, and optimize technology investments. With a focus on transforming customer engagement and maximizing technology value, they leverage regional expertise to meet diverse market needs across the globe. Their team is dedicated to fostering trust through transparency, authenticity, and comprehensive service offerings.

📋 Description

• Build, maintain, and continuously improve delivery tracking, reporting, and process infrastructure across clients and regions • Own the delivery system end-to-end and establish business-standard processes and frameworks • Provide leadership with delivery status, budget positions, risk indicators, and capacity outlook • Build and sustain a unified global team culture across regions • Create forums, rituals, and shared experiences that connect distributed teams • Champion inclusion and professional development • Design, maintain, and enforce quality frameworks, checklists, and delivery processes • Identify systemic quality and consistency issues before they reach clients • Drive continuous improvement through data, process refinement, and governance • Manage the shared resource pool and prepare staffing recommendations • Build and maintain rolling capacity views and own time-to-fill performance • Own career development, skills frameworks, and training for delivery and technical teams • Conduct skills assessments and build training programmes • Manage onboarding effectiveness and performance improvement plans • Participate in structured weekly and monthly leadership and delivery forums • Provide data, analysis, and recommendations to inform business decisions

🎯 Requirements

• Significant experience in delivery management, operations management, or programme management within a professional services or advisory environment • Experience building delivery infrastructure across multiple clients and regions • Experience in software license compliance, software asset management, or related technology advisory is highly desirable • Proven track record building governance systems, quality frameworks, and operational processes • Experience managing a shared resource pool or bench model • Knowledge of capacity planning, skills assessment, and matching people to engagements • International delivery experience across APAC, EMEA, and the Americas • Ability to work across time zones and cultures • Experience with delivery tracking tools, dashboards, and reporting systems • Degree-level education or equivalent professional experience • Relevant certifications in project management, delivery management, or quality frameworks are advantageous, including PMP, PRINCE2, ITIL, or Six Sigma • ITAM, SAM, or vendor-specific compliance certifications are a plus but not required • Systems-thinking capability • Ability to influence without authority in a matrix structure • Builder mentality and experience creating scalable infrastructure • Collaborative partnership with senior commercial leaders • Experience building or shaping distributed or multi-regional team cultures • People development and capability-building experience • Transparent communication and early risk escalation

🏖️ Benefits

• Flexible working environment • Paid mental health days • Generous vacation package • Competitive compensation • Collaborative global team • Culture that promotes diversity and individuality • Continuous learning