Client Success Manager

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Conquer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $10M Series B - Conquer on 2020-01

Consulting • Marketing • SaaS

Conquer is a Salesforce-native sales engagement platform that consolidates calling, automated multichannel cadences, texting, and AI-driven conversation intelligence directly inside Salesforce. It offers a carrier-grade power dialer (Voice), a mobile-first app for field reps (Voice Plus), SMS/MMS/WhatsApp messaging, real-time AI coaching and call transcription (AI Insights), plus outsourced SDR services and marketing attribution tools. Conquer is built to keep sales activity connected to CRM data, speed follow-up, and improve rep performance for inside, field, and revenue teams.

📋 Description

• Own the full customer lifecycle for Conquer's customer portfolio, from onboarding through renewal and expansion • Guide new customers through onboarding and implementation, ensuring a fast time-to-value and a strong foundation for long-term platform adoption • Develop a working understanding of each customer's Salesforce environment, business processes, and revenue workflows to configure and position Conquer effectively • Identify training opportunities and deliver targeted enablement to support business-wide adoption of the Conquer suite • Document onboarding milestones, configuration decisions, and customer-specific workflows to support continuity and future expansion conversations • Serve as a trusted advisor and primary relationship owner for a portfolio of accounts at varying stages of the customer journey • Build strong relationships with business and technical stakeholders, maintaining regular touchpoints to stay aligned with evolving customer needs and priorities • Monitor account health, adoption trends, and utilization data, proactively engaging customers when opportunities or risks are identified • Conduct Quarterly and Executive Business Reviews to review progress against customer objectives and guide strategic use of the platform • Discover and evangelize new use cases that deepen platform adoption and deliver additional business value • Own the renewal process for your book of business, identifying risk early and partnering with internal teams to remediate and secure successful outcomes • Identify and develop expansion opportunities within existing accounts, including additional seats, product lines, and new use cases • Drive measurable and quantifiable customer success outcomes that directly support retention and growth targets • Maintain accurate account records, health scores, and renewal forecasts in Salesforce • Serve as the internal voice of the customer, translating usage patterns, feedback, and unmet needs into actionable product insights • Participate in internal product discussions and feature prioritization forums, representing customer perspective alongside the Product team • Stay current on Conquer product releases, new features, and platform capabilities, delivering proactive outreach and targeted enablement to customers as relevant • Contribute to the customer knowledge corpus and shared best-practice resources that support the broader Customer Success team

🎯 Requirements

• 2 to 5 years of B2B SaaS customer success experience • User-to-admin level proficiency with Salesforce, including day-to-day use, light configuration, and troubleshooting • Proven ability to own the full customer lifecycle, from onboarding through renewal and expansion • Strong relationship-management skills with both business and technical stakeholders • A skilled facilitator who can confidently run customer meetings, Quarterly Business Reviews, and Executive Business Reviews • Strong project management discipline, bringing structure and follow-through to competing priorities and the full customer journey • Experience managing a book of business across SMB, mid-market, and enterprise clients • Comfort owning commercial outcomes, including renewal risk management and expansion pipeline • Excellent written and verbal communication skills, with the ability to translate customer feedback into product insight

🏖️ Benefits

• Competitive Compensation • Equity Opportunities • Remote-First Flexibility • Comprehensive Benefits for US candidates including health, dental, vision, and 401(k) with company match • A growth-focused culture with learning budgets, mentorship, and internal mobility • Generous PTO