Customer Success Enablement Manager

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

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Constructor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

☁️ SaaS

🤖 Artificial Intelligence

🛍️ eCommerce

💰 $25M Series B - Constructor on 2024-06

SaaS • Artificial Intelligence • eCommerce

Constructor is an AI-native, API-first platform that provides product search and discovery solutions optimized for e-commerce. The company offers a commerce reasoning engine and a suite of features — search, autosuggest, personalized recommendations, AI shopping agents, attribute enrichment, retail media, and cross-channel discovery — to help retailers and enterprises deliver personalized discovery experiences across onsite and offsite touchpoints. Constructor positions itself as a specialist in product discovery for both B2C and B2B retail, integrating with existing tech stacks and emphasizing transparent, explainable AI for merchandising and conversion optimization.

📋 Description

• Plan, build, and maintain scalable Customer Success enablement content beyond onboarding • Curate and maintain centralized knowledge resources with SMEs across Revenue Enablement, Product, Marketing, and Sales • Operationalize the everboarding strategy by coordinating timelines, deliverables, and stakeholder communications • Organize and update internal learning assets and documentation • Manage enablement communications, including newsletters, training calendars, and update broadcasts • Collect feedback and track program impact using adoption, knowledge retention, and performance data • Support regional enablement needs by localizing content for diverse sales teams • Refine and manage segment-specific onboarding curricula for new Customer Success Managers • Create live and e-learning product training and enablement content in partnership with Go-to-Market and Product teams • Reinforce sales methodology and support manager-led coaching programs • Refine competitive battle cards and create a rhythm for competitive enablement and feedback • Integrate AI-driven enablement workflows, including automated assignment scoring, AI-based coaching, and generative asset creation • Manage content platforms and maintain content on processes, motions, and priorities • Monitor enablement completion, usage, and sales production data to identify gaps and recognize top performers • Define and map the CSM journey with CS leadership into a structured enablement roadmap • Build technical and commercial playbooks explaining e-commerce search concepts such as transformers, LLMs, and A/B testing metrics • Design and deliver onboarding to accelerate CSM time-to-productivity • Train CSMs on product releases, competitive battlecards, and value realization strategies • Create resources supporting health-risk identification, renewals, retention, and expansion opportunities

🎯 Requirements

• 5+ years of experience in Sales, Product, or Customer Success Enablement, with a strong focus on post-sales value realization, product training, and customer onboarding • Familiarity with learning and content management tools, including Articulate, Planhat, Gong, Claude, Letter.AI, and Notion • Strong understanding of adult learning theories and experience applying them to training design, content delivery, or knowledge-sharing systems • Excellent stakeholder management and communication skills, with ability to influence and collaborate across functions and levels • Ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity • Background in instructional design, content strategy, and/or sales operations tools preferred • Exposure to coaching methodologies such as Command of the Message or equivalent Value-Based Selling frameworks preferred • Familiarity with enablement metrics and learning analytics, including tools like Tableau, and experience A/B testing content formats for effectiveness preferred

🏖️ Benefits

• Unlimited vacation time; employees are strongly encouraged to take at least 3 weeks per year • Competitive compensation package including stock options • Fully remote team; choose where you live • Work from home stipend • Apple laptops provided for new employees • Training and development budget for every employee, refreshed each year • Maternity and paternity leave for qualified employees • Company-sponsored US health coverage, 100% paid for employee • Opportunity to work with smart people and make a meaningful impact