Client Success Manager

🔥 13 hours ago

🇺🇸 United States – Remote

💵 $85k - $125k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Midi Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🛡️ Insurance

🍽️ Food & Beverage

Consulting • Insurance • Food & Beverage

Midi Health is the only virtual care platform dedicated to female midlife health, focusing specifically on perimenopause, menopause, and related health issues. Designed by experts, Midi Health aims to assist women aged 40 and above in navigating the complexities of midlife health through a holistic approach that considers individual health history, lifestyle, and genetics. The platform offers customized care plans that may include hormonal and non-hormonal medications, lifestyle coaching, wellness therapies, and more, all while being covered by most PPO insurance plans.

📋 Description

• Own employer partner relationships end to end across implementation, onboarding, and ongoing account management • Lead implementation planning, timelines, risk management, and go-live milestones • Coordinate with operations, clinical, billing, marketing, and analytics teams • Establish launch strategies, content hubs, and engagement campaigns • Partner with HR and benefits teams on launch events and webinars • Manage a portfolio of employer partners, consultants, and carriers • Lead regular business reviews and recurring operational workflows • Identify opportunities for portfolio expansion and utilization growth • Resolve external escalations end to end • Package engagement data, claims insights, and reporting into actionable narratives for partner stakeholders • Report to the Head of Client Success

🎯 Requirements

• 4–7+ years of experience in client success, account management, implementation, or partner operations within a fast-paced environment • Experience in digital health, employer benefits, payer/provider environments, or regulated healthcare spaces • Experience navigating carrier, consultant, or credentialing dynamics is a major plus • Exceptional organizational habits and high attention to detail • Ability to balance daily execution across multi-threaded partner workstreams • Experience drafting stakeholder-ready updates and leading client business reviews • Ability to translate data and insights for HR leaders and benefits decision-makers • Self-directed and comfortable navigating ambiguity • Passion for closing the gap in women’s healthcare • Must be authorized to work in the United States without current or future sponsorship needs

🏖️ Benefits

• Equity • Comprehensive benefits • Opportunity to build a category-defining company transforming healthcare for women in midlife • Direct impact on thousands of members • Join during rapid market expansion with top-tier healthcare partners • Mission-driven, high-ownership team