Customer Success Manager

🔥 19 hours ago

🦌 Connecticut, Florida, +18 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $32 - $54 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Zillow

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2006

🏠 Real Estate

🛍️ eCommerce

👥 B2C

💰 $4.1M Post-IPO Equity on 2012-12

Real Estate • eCommerce • B2C

Zillow is a leading real estate and property rental marketplace that provides comprehensive information on homes, apartments, and properties for sale or rent. It offers users tools to search for properties, calculate mortgage rates, and connect with real estate agents. The platform also features innovative algorithms that provide Zestimates, which are estimated market values of homes. Zillow is a go-to resource for individuals looking to buy, sell, or rent properties, as well as for agents and brokers who want to reach a wider audience.

📋 Description

• Serve as the primary post-sales consultant for a portfolio of SMB/MM customers using Showcase, Follow Up Boss, and Zillow Pro • Lead onboarding, enablement, and early value realization during customers’ first 90 days • Drive product adoption and behavior change through trainings, working sessions, and ongoing coaching • Use data and best practices to provide actionable customer strategy recommendations • Maintain account health and retention readiness, identifying adoption gaps and risks • Partner with Sales on renewals and expansion opportunities • Collaborate with Sales, Implementation, and Support to deliver a consistent customer experience • Surface customer feedback to improve products and services

🎯 Requirements

• Four-year degree or equivalent experience • 3–5 years experience in a client-facing role within a SaaS or technology environment • Experience supporting a large volume book of business • Knowledge of the real estate industry and real estate technology strongly preferred • Experience coaching customers on software and simplifying complex workflows for end users • Strong consultative skills, including discovery, opportunity identification, challenging customer beliefs, and coaching toward outcomes • Comfort navigating advanced SaaS tools, integrations, and data-driven use cases • Excellent communication and interpersonal skills • Demonstrated organizational and time management skills • Flexibility in scheduling to meet customer needs with short turnaround times • Ability to manage projects with tight deadlines and shifting priorities • Growth mindset, adaptability, and proactive self-starting approach • Ability to work efficiently and effectively on cross-functional teams • U.S. work location; employees may live in any of the 50 United States, with limited exceptions

🏖️ Benefits

• Equity awards based on factors such as experience, performance and location • Remote work from a physical location of choice • Flexible distributed work through Cloud HQ • Equal employment opportunity and accommodation support