Customer Success Manager

🔥 14 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ordergroove

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

🍽️ Food & Beverage

💼 Consulting

📣 Marketing

Food & Beverage • Consulting • Marketing

Ordergroove is a company that empowers merchants to thrive by transforming one-time transactions into profitable customer relationships through subscription services. Specializing in eCommerce, Ordergroove offers a platform-agnostic solution that integrates with various eCommerce platforms to offer customized, subscription-first experiences. The company helps businesses optimize profitability with data insights, increase customer retention, and grow recurring revenue. Their offerings include unique promotions, seamless integrations, and a delightful subscriber experience, backed by customer success and support resources. Ordergroove's technology is tailored for fast-growth brands in industries such as beauty, personal care, fashion, health and wellness, pet supplies, food and beverage, and retail. They enable brands to offer innovative, market-defining shopping experiences through flexible APIs and advanced reporting.

📋 Description

• Own the post-sales experience and work directly with customers to ensure their success • Develop a deep understanding of customers’ businesses, objectives, and success criteria for relationship commerce programs • Own portfolio health and results by anticipating blockers, driving action across stakeholders, and being accountable for outcomes • Identify customer stakeholders and build relationships with client operating partners • Anticipate customer needs, identify key activities and interdependencies, and manage project plans for timely, high-quality customer programs • Educate customers on best practices and advise on strategies and tactics to improve relationship commerce KPIs and business objectives • Conduct comprehensive business reviews and provide data-backed recommendations to maximize subscription program results • Use scalable tools for asynchronous customer engagement and lead effective remote and occasionally on-site customer meetings • Participate in and guide innovative cross-functional customer projects • Support internal team members and share best practices to achieve Customer Success team goals

🎯 Requirements

• 3-6+ years of customer management/vendor management experience, ideally with SaaS retail-tech or mar-tech experience • Experience project managing complex initiatives and campaigns from inception to launch to evaluation and optimization • Outstanding communication, interpersonal, and presentation skills, including communicating with executives, distilling complex data into clear narratives, navigating hard conversations, and commanding a room • Web-based business or retail industry experience, including e-commerce on Shopify, Salesforce, BigCommerce, and Magento • Prior experience working for or with digital agencies • Ability to manage competing priorities in a fast-paced environment • Advanced skills in Google Suite • BS / BA degree required

🏖️ Benefits

• Fully flexible work-from-anywhere culture • Flexible PTO • Totally remote workforce anywhere in the US • Annual personal development budget for wellness, career development, productivity at home, etc. • Competitive compensation • Stock options • Incredible, affordable benefits • Small group community events, including trivia night, cooking classes, and book clubs • Virtual coffees • Weekly team updates and quarterly all-hands meetings