Senior Customer Success Manager

🔥 21 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $105k - $135k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Recharge

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

☁️ SaaS

🛍️ eCommerce

🤝 B2B

💰 $227M Series B on 2021-06

SaaS • eCommerce • B2B

Recharge is a subscription commerce platform that helps e-commerce brands build, run, and scale subscription programs. Focused heavily on Shopify merchants, Recharge provides subscription management, customer portals, churn prevention, upsell/cross-sell, bundles, loyalty and referral programs, analytics, AI-powered Concierge SMS, and extensible APIs/SDKs. The company offers enterprise solutions and hands-on partnership and claims large scale metrics (e. g. , powering a major share of Shopify subscriptions, 100M subscribers, 20,000 brands served, and $1B+ processed per month).

📋 Description

• Serve as the primary strategic partner for a portfolio of Recharge's largest and most complex merchants • Own and lead renewal strategy by demonstrating platform ROI and aligning outcomes to merchants' business goals • Advise merchants on strategic use of new and existing features • Act as a product expert to help merchants apply platform capabilities to unlock growth and optimize the subscriber journey • Champion merchant needs across internal teams and collaborate cross-functionally • Resolve issues with urgency and accountability • Own escalations and critical requests, driving resolution paths • Collaborate with peers to share learnings and co-create solutions • Facilitate QBRs and EBRs to surface results and growth opportunities • Track portfolio metrics and share meaningful stakeholder updates

🎯 Requirements

• 3-5 years of experience managing Mid-Market or Enterprise SaaS accounts in a fast-paced technology-driven company • Consultative mindset and proven track record of supporting strategic, high-touch accounts • Experience managing accounts within e-commerce and a passion for the industry • Excellent relationship management, communication, and negotiation skills • Strategic thinking with the ability to translate goals into actionable, scalable plans • Sense of urgency and desire to provide solutions for customers • Resourcefulness and ability to figure out what needs to be done • Desire to make a meaningful impact at a high-growth company • Practical, solutions-oriented approach to ambiguity or unexpected challenges • Strong oral, written, and interpersonal communication skills; ability to communicate with technical and non-technical audiences • Highly proficient with MS Excel and CSV • Bachelor's degree or equivalent experience desired • For US or Canada employment, sponsorship may be required in the future according to the application form

🏖️ Benefits

• Medical, dental and vision plans • Retirement plan with employer contribution • Flexible Time Off • Paid Parental Leave • Monthly Remote Life and Merchant stipends