Client Success Manager

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

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PayNearMe

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

💳 Fintech

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $50M Series E - PayNearMe on 2025-09

Fintech • SaaS • B2B

PayNearMe is a payments technology company that provides a modern, end-to-end platform for businesses to accept, disburse and manage payments. The platform emphasizes Payment Experience Management, offering features such as modern payment processing, automation and self-service, exception management, and a cash-at-retail network. PayNearMe targets business customers across industries (auto & consumer lending, tolling, iGaming, buy-here-pay-here dealers, credit unions, mortgage servicing, law firms, etc. ) and advertises metrics including 16+ years in operation, $50B+ processed annually, 16,000+ businesses on its platform, and 62,000+ cash-at-retail locations. Money transmission services are provided by its subsidiaries PayNearMe MT, Inc. and PayNearMe Financial, Inc.

📋 Description

• Oversee critical, high-value customer accounts and drive strategic initiatives • Lead high-impact, complex cross-functional projects • Identify account expansion opportunities and drive revenue through consultative customer engagement • Achieve or exceed revenue targets with value-based solutions • Maintain in-depth knowledge of PayNearMe’s technical architecture, APIs, and integration processes • Assist clients with complex technical troubleshooting in coordination with engineering and support teams • Monitor and analyze system performance and recommend enhancements • Provide client training and technical documentation • Deliver product demos and lead tailored client presentations • Identify client challenges and propose transformative payment solutions • Provide expert guidance to drive system adoption and operational improvements • Build stakeholder relationships as a trusted advisor, aligning customer needs with PayNearMe offerings • Manage projects aligned with overall business objectives

🎯 Requirements

• Proven success driving revenue growth and meeting sales targets through consultative sales and account expansion in the payments industry • Strong understanding of payments platforms, including batch processing, API integration, and data exchange • Minimum 7 years of experience in client success, account management, or sales, focused on high-value, complex B2B customer relationships • Ability to give technical product demos and explain complex payment solutions clearly and engagingly • Experience leading high-impact projects aligned with broader business goals • Ability to think strategically, manage cross-functional teams, and drive customer relationship initiatives • Strong interpersonal skills and ability to influence executive-level stakeholders • Excellent verbal and written communication skills, value proposition articulation, and negotiation ability • Bachelor’s or Master’s degree in Business, Marketing, or a related field

🏖️ Benefits

• Competitive salary and benefits with growth-company options grant • Fast-paced and professional work culture • Stock options with standard startup vesting - 1 year cliff; 4 years total • $50 monthly communication expense stipend for phone/internet bill • $250 stipend to enhance WFH setup • Reimbursement for peripheral equipment: monitor up to $400, keyboard and mouse up to $200 • Premium medical benefits including vision and dental, with 100% coverage for employees • Company-sponsored life and disability insurance • Paid parental bonding leave • Paid sick leave, jury duty, and bereavement leave • 401(k) plan • Flexible Time Off, typically 3–4 weeks per year • Volunteer Time Off • 13 scheduled holidays