Client Success Manager

🔥 21 hours ago

🇺🇸 United States – Remote

💵 $52k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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N2

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

N2 is a company. No company-specific information was available in the provided text: the input appears to be generic LinkedIn landing page content rather than a company profile or description for N2. Based on the available information I cannot determine N2’s products, services, or sector.

📋 Description

• Build and grow strong client relationships by delivering excellent service and demonstrating the value of N2’s print and digital platforms • Serve as the primary point of contact for clients and Area Directors • Ensure clear communication and a smooth client experience • Lead client onboarding by gathering assets and coordinating campaign setup • Ensure successful and timely campaign launches • Maintain accurate CRM and billing records • Update notes and resolve payment or account issues as needed • Drive client retention and growth through renewals, upsell and cross-sell opportunities, and proactive cancellation prevention • Act as the main point of contact for advertisers • Contribute to revenue growth and lasting client relationships

🎯 Requirements

• Knowledge of client account management for ongoing service engagements and retainers • Knowledge of CRM systems for B2B services, including monday.com, and account health tracking • Knowledge of contract management, including renewals, onboarding, cross-sells, and up-sells • Knowledge of data analysis and reporting on service performance, SLAs, and client outcomes • Knowledge of process documentation, playbooks, and service workflows • Knowledge of virtual communication and presentation tools, including Zoom, Aircall, and email • Knowledge of risk identification and escalation management • Experience managing mid-market or enterprise B2B service clients in a remote environment • Experience owning post-sale relationships and serving as the primary strategic point of contact • Leadership experience in client onboarding, discovery, and expectation-setting for service delivery • Experience running recurring status calls, QBRs, and reviews focused on business outcomes • Experience supporting renewals, expansions, and long-term account growth through value demonstration • Experience resolving escalations and maintaining client confidence during delivery challenges • Experience working across time zones with distributed internal teams and clients • Experience retaining and growing accounts by aligning services to evolving client goals

🏖️ Benefits

• Full health care coverage for you and your family • Complimentary basic dental coverage • Access to a licensed nutritionist • Employee Assistance Program (EAP) with complimentary mental health resources and additional support services • 401(k) plan with a company match • Financial planning services • $7,000 contribution toward the purchase of your first home through the First-Time Homebuyer Program • Paid time off, including a paid, week-long Holiday Break each year • Three-week paid sabbatical after four years of service • Paternal leave, including twelve weeks of paid maternity leave and two weeks of paid paternity leave • Monthly remote-work reimbursement to assist with home office and internet expenses • Pet care insurance and discounts • Opportunity to make a difference through N2GIVES, a program dedicated to fighting human trafficking and supporting other impactful causes • Professional growth and team development opportunities • Promotion from within whenever possible