Customer Support Representative

Job not on LinkedIn

🔥 19 hours ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $56k - $65k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Consumer Links

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

Consumer Links is a UK-owned Business Process Outsourcing (BPO) company focused on delivering high-quality outsourcing services that enhance customer experience and drive business value. Their offerings include a range of solutions such as inbound and outbound call center services, market research, telesales, debt collection, and back office support. With a commitment to brand protection, reliability, and data security, Consumer Links aims to build long-term partnerships with clients through trust and transparency.

📋 Description

• Handle customer inquiries through phone, email, chat, and other available channels • Understand customer questions and concerns and provide appropriate assistance • Support customers with account, product, service, and general inquiries • Record interactions accurately and keep customer information up to date • Monitor outstanding matters and follow up when additional action is required • Refer complex or specialized issues to the appropriate internal team • Remain professional and courteous when handling sensitive or challenging conversations • Develop a strong understanding of company procedures, services, and support systems • Work with colleagues to resolve issues and contribute to a consistent customer experience

🎯 Requirements

• Strong written and verbal communication skills • Helpful and professional approach to customer interactions • Effective listening and problem-solving abilities • Basic computer proficiency and confidence learning new systems • Ability to organize priorities and manage multiple tasks effectively • Careful attention to detail and accurate record keeping • Ability to work independently while remaining a collaborative team member • Reliability, adaptability, and willingness to learn • Ability to work independently and communicate consistently with colleagues throughout scheduled working hours • Comfort using digital communication tools and learning required systems

🏖️ Benefits

• Remote work arrangement • Full-time employment